About Glia

About Us

Customer Interactions Without Compromise

Glia unifies AI and human so you can stop deciding between efficiency and experience.

The Glia Difference: Why Leaders Trust Us

See What Makes Us Different

Solutions That Drive Real Impact

Read Our Success Stories

OUR SUCCESS STORY

Automating Interactions, Elevating Service

Driven To Deliver It All

For too long, delivering high-quality customer service has required heavy investments in headcount. Those days are over. Glia unifies AI, human, voice, and digital so organizations in highly regulated industries can finally end the efficiency vs. experience tradeoff.

Founded in New York City

2012

Languages spoken in our offices

Countries represented by our employees

Successful interactions

10B+

Unified Solutions, Differentiated Results

Glia’s AI, architecture, and unified platform are in a class of their own. Here’s what it all means for you.

AI for All™

Think beyond the bot. Glia’s AI for All™ suite enhances the entire interaction journey by automating service for customers and elevating outcomes for agents, managers, and executives. From self-service that actually works to reporting tools that drive fully informed leadership decisions, Glia’s AI delivers proven ROI, better customer experiences, and more efficient operations at every step.

ChannelLess® Architecture

Glia’s ChannelLess® Architecture eliminates the friction of traditional customer service by unifying voice and digital on one AI-powered platform. Instead of forcing customers to switch channels or repeat themselves, Glia empowers organizations to deliver effortless, continuous experiences that improve satisfaction, boost efficiency, and reduce operational complexity—all without compromising security or control.

Leading Voice and Digital Tools

Glia wrote the book on digital interactions (literally), raised the stakes with our groundbreaking intelligent voice solution, and unified everything on one platform. From Virtual Assistants customers actually like to tools that personalize interactions, Glia gives you everything you need to offer the fast, fully connected experience today’s customers expect.

Customer-First From The Start

Customer service has been at the heart of our mission since the very beginning.

Glia’s journey began in 2011 when our founders were growth consultants for a Fortune 50 retailer. After identifying superior in-person customer service as their client’s main competitive advantage, they wondered, “How can we replicate this same, winning experience online?” And so Glia was born.

Our founders set out to build a unified platform from the ground up. The result is a visionary, AI-driven approach to customer interactions that has earned industry awards and, more importantly, glowing results from customers.

Interaction technology is our passion, but customer service is in our DNA. We go above and beyond to deliver for our clients throughout every step of the relationship—so they can do the same for their customers.

We know that great technology means little without great people to support it. That’s why the Glia team brings decades of experience from across financial services and high-growth SaaS industries. We’re proud of our diverse, growing team with their dedication and passion for engineering and supporting our ambitious vision.

Glianeers work hard, communicate openly, and support each other (and our clients) fiercely. We hold ourselves to high standards and strong values, including those core values we call CCHAMP.

We’re committed to exemplifying these values in every aspect of Glia, from our technology to our emphasis on caring for our clients, partners, and employees. Sound like the right fit for you? Check out our career opportunities.

Dan Michaeli

Chief Executive Officer & Co-Founder

Carlos Paniagua

Chief Technology Officer & Co-Founder

Justin DiPietro

Chief Strategy Officer & Co-Founder

CULTURE

Culture That Measures Up

Glianeers love life at Glia. While it may be hard to quantify their feelings, that didn’t stop us from trying.

89% of Glia employees say it is a great place to work, compared to 57% of employees at a typical U.S.-based company.

Join Us

Glia

89%

Typical Company

57%

Source: Great Place to Work® 2024 Global Employee Engagement Study.

99%

feel welcome when they join the Glia.

95%

believe Glianeers are entrusted with real responsibility.

94%

say management is competent at running the business.

93%

believe management is honest and ethical in its business practices.

OUR CCHAMP VALUES

Our Winning Mindset Begins Within

Collaborate

Stronger togetherWe’re an extraordinarily collaborative team, and we view interdepartmental teamwork as our core competitive advantage. Every win is a team win. You’ll never hear “that’s not my job.”

‍Each one, teach oneWe’re natural mentors and enthusiastic coaches. We’re happy to teach and eager to tap into our team members’ unique perspectives. With team members from 18+ countries and multiple fields of study, we create space regularly to collaborate and learn from each other both personally and professionally.

Challenge

Great ideas eat hierarchy for breakfastWe encourage everyone to speak up and be heard. We respect each other, listen attentively and love convincing each other to change our minds. We challenge one another because we believe that open debate is the way to find the best solution. We’re not afraid to disagree, but once a decision is made, we commit to it wholly.

Master

Find the “WHY”
‍We’re insatiably curious and hungry for knowledge. We have an inherent drive to master our craft and seek knowledge that continually develops our skills.
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‍Create the “WOW”
‍We have incredibly high standards, and we’re unabashed in our pursuit of excellence and mastery. But, we also know an obsession with quality is nothing without true impact. We focus on building solutions that deliver best-in-class experiences, delighting our clients and their customers.

Persevere

Complexity presents opportunity
Difficult situations and complexity don’t deter us; they excite and unite us. Challenge fuels our innovation internally and inspires us to persevere through adversity and deliver new, unique solutions for our clients.
‍Everyone has a stake
Each of us is a co-owner, alongside Glia’s founders and investors. We don’t shy away from responsibility or accountability. We’re personally driven to make an impact within our respective domains to bring Glia’s ultimate vision forward.