The Glia Difference
AI Built for the
Future of Banking
You deserve better than a vendor who don't understand banking. Join 700+ banks and credit unions that trust Glia, the only AI purpose-built for the financial industry.
The Efficiency vs. Experience
Tradeoff Ends Here
Automate up to 80% of your interactions and set a higher standard for service. Glia’s AI workforce for banking empowers you to grow loans and deposits, unlock efficiency, and strengthen the support your people count on.
Testimonials
The Clear Choice
for Banks and Credit Unions
“Having been in the call center since I was 16, this stuff is mind-blowing. I don’t understand why any bank or credit union wouldn’t be on Glia’s platform.”
Tim Coudret
Director of Member Experience, Heritage Federal Credit Union
2x Your Workforce Capacity,
Overcome Every Challenge
Automate up to 80% of your calls, help agents work faster and more efficiently, and empower leaders with strategic insights. Glia AI doubles your workforce capacity so you can tackle the most pressing challenges facing today’s financial institutions.
Scale Without Hiring
Glia AI lets you handle more call volume without extra headcount, so you can add account holders, expand territory, and undergo M&A—no extra hiring required.
$7B
Busey Bank completed a $7B merger and added 30,000 households overnight—without adding any staff.
Empower Agents to Drive Growth
With voice AI deflecting Tier-1 inquiries, free your frontline team to convert more loan and deposit opportunities, backed by AI that offers real-time coaching and digital collaboration tools.
151%
Heritage Federal Credit Union achieved 151% of its annual loan-growth goal—with one less loan officer—using Glia AI.
Strengthen Service & Relationships
Spend less time answering questions about account balances and more time training your staff, educating members and customers on financial literacy, and extending interactions to build lasting loyalty.
69
Service 1st used voice AI to free up 69 hours every week to reinvest back in service and agent development.
BANKING SUCCESS STORIES
Four New Branches, Zero New Staff
Service 1st Federal Credit Union
Turning the contact center into a source of loan growth while strengthening the member and agent experience
Get The Story
21%
increase in loan dollars from the digital center through the first half of 2025
37%
Of calls fully handled by Glia’s voice AI, freeing up digital center to focus fully on loan growth
96%
Reduction in abandonment rate, 91% reduction in wait time
69
Hours of agent time per week saved thanks to banking AI
Glia Banking AI PLatform
Your Banking AI Questions, Answered
Over 700 banks, credit unions, and FIs choose a purpose-built banking AI platform instead of generic CCaaS or AI vendors because financial institutions have specific needs that general-purpose point solutions weren’t designed to handle. A purpose-built banking AI platform like Glia includes AI trained on 1,000+ banking tasks, 100+ pre-built banking integrations, and compliance guardrails engineered specifically for banks and credit unions.
Glia’s AI workforce differs from standalone chatbot or IVR vendors because it’s not a single-point solution. It’s a fully integrated banking AI solution that works across voice, chat, and digital channels on one platform. Glia’s banking AI workforce automates inquiries across every channel, guides agents in real time with Glia CoPilot, summarizes interactions automatically, and gives managers AI-powered analytics for workforce planning and quality management.
ChannelLess® architecture means that customers and members can move between voice, chat, video, and messaging within a single interaction without losing context or repeating themselves. For banks and credit unions, ChannelLess® architecture solves the biggest frustrations in multi-channel service: disconnected handoffs, poor routing, long holds, and dropped calls.
Yes, banks can add Glia voice AI without replacing their current CCaaS platform. Glia offers a standalone voice AI option that integrates with your existing CCaaS system through pre-built connections—no rip-and-replace needed. This lets financial institutions start automating calls immediately, then expand to the full Glia Banking AI Platform at their own pace.
Glia measures and proves ROI for financial institutions through data-driven impact studies that forecast the specific dollars, hours, and FTE equivalency each institution will gain before they sign a contract. Busey Bank completed a $7B merger and onboarded 30,000 new households without adding any staff. Service 1st FCU freed up 69 hours of agent time per week. Heritage reached 151% of its annual loan target. By participating in a Glia Impact Study, financial institutions get a data-backed forecast of the ROI they will realize with Glia.
Glia’s banking AI is purpose-built to meet the compliance and security requirements of highly regulated financial institutions like banks and credit unions. The Glia Banking AI Platform includes industry-specific guardrails that prevent AI hallucinations, keeps responses within approved banking topics, and maintains audit trails for every interaction. Glia offers the industry’s assurance of zero hallucinations or prompt injections, guaranteed.
