Member service is a top priority at Dover Federal CU, where DCS enabled a seamless digital experience with collaboration tools changing the game for Dover.
DownloadAccording to Forrester, 84% of customers start their customer service journey online. Meeting and guiding members where they are online at their point of need and reducing effort increases satisfaction scores, solidifies loyalty, and builds deeper relationships.
Simplify interactions across channels in a single engagement and use visual context and OnScreen Collaboration to minimize sticking points. Deliver a seamless blend of AI self-service and live online banking support for optimal efficiency. Teaching users to effectively self-serve reduces call center volume and helps retain 40% more members year-over-year.
Improve the outcomes of member recruitment while also assisting new members during their onboarding process. Helping prospects at their point of need eliminates friction and meets increasingly high service expectations. Financial institutions that use Glia typically experience up to a 72% increase in new account application conversions.
Increase revenue-producing conversions by guiding members on screen to find and apply for products that meet their financial needs, including loans, credit cards, and more. Identify and proactively engage high-value opportunities. Reduce abandonments and accelerate sales with visual context and CoBrowsing to help dot the i’s and cross the t’s.
These are some of the most common ways credit unions are leveraging Glia’s DCS platform. Let us know the challenges you face and we would be happy to discuss how Glia can help.
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