Free CSRs from tedious administrative work and manual data entry while helping them expedite service for policyholders.
Our AI:
Capture more insights from your interactions without requiring your CSRs to lift a finger.
Our LiveTranscribe automatically translates conversations to text, while AI then:
Empower managers to effortlessly drill into every interaction.
Our AI solution lets managers ask questions in everyday language so they can easily:
Shifting to an AI-powered interaction platform is easier—and safer—than you think. Our solution is purpose-built for the insurance industry, making it:
77% of agents prioritize ease of doing business when deciding where to place their business, while younger agents say live chat is their preferred channel for assistance. Our platform seamlessly unifies chat and voice so agents can communicate in their preferred channel, underwriters can respond promptly, and you can win and retain more business.
Assist policyholders when, where, and how they want it—and give your reps AI tools that boost their productivity by up to 20%. Our platform automates CSR workflows so reps have more time to offer policyholders the personalized, hands-on care they expect.
Rise to the occasion when policyholders need you most. Glia’s SMS capabilities keep claimants informed from First Notice of Loss (FNOL) through the closure of the claim. Glia Call Center helps you handle high call volumes, automate call wrap-ups, and efficiently route data downstream to your CRM or claims system.
Guide digital shoppers past abandonment points without making them pick up the phone—and watch your conversion rates soar. Our platform lets your sales team offer on-screen guidance through CoBrowse, chat, video, voice, or dial-in phone, so you can increase lead conversions up to 4x while capitalizing on upsell and cross-sell opportunities.
You’re there for your policyholders. We’re here for you. Get in touch to find out how we can help your insurance company rise above the unique challenges that come your way.
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4.93/5 Agent Satisfaction for Glia Interactions
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