Live observation and CoBrowsing allow your agents to have greater insight into customer issues and the ability to resolve issues remotely in real-time.
Glia allows agents to easily switch between chat, video, and audio communications with customers - reducing customer effort and ensuring increased customer satisfaction.
For companies who value NPS or Customer Satisfaction, Glia allows for immediate customer surveying at the conclusion of every engagement.
Delivering a positive experience is the key to creating loyal customers. Discover how one global insurer leveraged Glia to increase efficiency and customer satisfaction.
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