Last Revised Nov 1, 2023
Introduction
Glia collects information from the integration of Glia’s Services (the Services”) into websites and applications created and distributed by third party Customers ("Customer Sites"). This privacy policy governs Glia’s collection of information from end users of websites and applications who have accessed a Customer Sites that integrates Glia’s Services ("Users"). This privacy policy does not govern any collection or disclosure of information by third parties, including third parties that own or operate the Customer Sites that integrate Glia’s Services (“Customers”). For information on third party information collection policies and practices, you must contact those individual third parties.
What information does Glia collect?
Glia collects information through your use of Customer Sites, including: Device Information - We collect information about devices running Customer Sites, including Internet protocol address, MAC address, browser type, operating system, and, if applicable, carrier information and country code. Site Usage Information - We collect information about how Customer Sites are used, such as the frequency and duration of usage, and your activities on Customer Sites, such as browsing patterns, mouse movements, scroll movements and purchase history. Information provided by you - We may collect information you provide to us through your use of Customer Sites, such as contact information or feedback, chats conducted through Glia’s services (including text, audio and video chats) and survey responses. Additionally, we may use cookies to monitor traffic patterns and collect information about your previous visits to Customer Sites.
Does Glia collect real-time location information?
Glia may collect information about the location of your device if you access a Customer Site from a device and location services are enabled for any Customer Sites on such device. We use location information to provide Customers with information about the use of their Customer Sites and to assist in improving their services. Anonymous location information may be shared with third parties for their independent use. See the "Opt-out" section below for details on limiting the collection of location information.
How does Glia use information collected from you?
Glia Internal Use - We use information collected from Users to provide partner Customers with information about the usage of Customer Sites that integrate the Glia's Services. We will share information collected from Users with third parties only in ways described in this privacy statement.
Additionally, our marketing sites use technologies of third-party partners to help us recognize your device and understand how you use our site so that we can improve our services to reflect your interests and serve you advertisements about the products that are likely to be of more interest to you. Specifically, these partners collect information about your activity on our site to enable us to:
• measure and analyze traffic and browsing activity on our site
• show advertisements for our products and/or services to you on third-party sites
• measure and analyze the performance of our advertising campaigns
We may disclose information we collect from Users to:
Third parties as required by law, such as to comply with a subpoena or similar legal process; Third parties as we deem necessary, based on our good faith belief, (i) to protect our rights, your safety or the safety of others, (ii) to investigate fraud, or (iii) to respond to a government request;Trusted services providers who work on our behalf, who do not have an independent use of the information we disclose to them, and who have agreed to adhere to the rules set forth in the privacy statement; Third parties in conjunction with a merger, acquisition or sale of Glia. If Glia is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information;Customers in the form of aggregated, anonymous data about the way you use Customer Sites so that Customers can improve their respective Customer Sites.
Opt-out
You may opt out of the collection of location information by turning off cookies and JavaScript for Customer Sites on your device. If you have any questions or need assistance, feel free to email privacy@glia.com.
Additionally, our partners may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason you can use the following third party tools to decline the collection and use of information for the purpose of serving you interest based advertising:
• The NAI’s opt-out platform: http://www.networkadvertising.org/choices/
• The EDAA’s opt-out platform http://www.youronlinechoices.com/
• The DAA’s opt-out platform: http://optout.aboutads.info/?c=2&lang=EN
Data Retention Policy, Managing your Information
Glia will retain information about the use of Customer Sites by Users except where prohibited by law. The Customer Sites, acting as data controllers for Glia, can request data modification or deletion of this information, using Glia’s standard processes, mechanisms, and communication channels.
Children
We do not knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at privacy@glia.com. If we obtain actual knowledge that a User is under thirteen, we will promptly delete such information from our files.
Security
We are concerned about safeguarding the confidentiality of your information. We use a variety of industry-standard security technologies and procedures to protect information we process and maintain. For example, we limit access to this information to authorized employees who need to know that information in order to operate, develop or improve our services.
Changes
This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here, https://www.glia.com/privacy. You are advised to consult this Privacy Policy regularly for any changes.
Your Consent
By using a Customer Site, you are consenting to our collection and processing of information as set forth in this Privacy Policy now and as amended by us. "Processing" means using cookies on a computer/hand-held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United States. If you reside outside the U.S. your information will be transferred to the U.S., and processed and stored there under U.S. privacy standards. By using the Customers sites and providing information to us, you consent to such transfer to, and processing in, the U.S. Glia acts as a data processor and will process information on the Customer’s instructions and we will hold such data securely in accordance with this Privacy Policy.
