Over 84% of your phone calls are from “On-Screen” customers

Are you on the same page?

Companies that pair phone calls with Live Observation and CoBrowsing reduce call times by more than 20% and increase call conversion by 2x.

Phone as Part of an Overall Digital Customer Service Strategy

Illustration depicting Digital Customer Service circle

As financial institutions look to shift their channel mix to align to today’s digital-first world, bringing dial-in phone calls under the Digital Customer Service (DCS) umbrella is a key step to being a digital-first organization.‍

Glia lets you add valuable context to traditional phone calls by visually connecting to the customer’s on-screen journey. By pairing on screen collaboration with your phone calls:

You will shorten handle time dramatically

Improve customer satisfaction

Reduce future calls by educating customers on how they can self-serve digitally.

Adding Glia’s CoBrowsing capabilities to legacy phone systems is a step in the right direction, but making your call center part of a holistic DCS platform simplifies contact center operations, enhances efficiency, and elevates satisfaction.
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Glia Call Center—built exclusively for financial institutions—fully bridges the gap between phone and digital customer service, bringing all interactions into a single, world-class digital platform for seamless connections.