Customer Experience

Maintain closer relationships with your customers

KPI's we improve for CX:

Customer Loyalty Scores

Customer Effort Score

Customer Experience (CX) is Everything - Make it Digital-First
Glia allows companies to forge and maintain deeper relationships with their customers by providing real-time online “face-to-face” access to account managers, advisors, and agents. With 2-way video communication, your customers can put a face to a name - building greater customer satisfaction and loyalty in the process.

Provide Personalized “In-Person” Guidance

Move from “show” to “show & tell” with Glia's CoBrowsing and provide your customers with collaborative guided tours of your products and services.

Leave the Phone in Their Pocket

With Glia, your customers never have to dial-in to reach out. Hold a full audio or video conversation with just the click of a button.

Intelligently Route Customers to Their Dedicated Contact

Leverage your data to create a unique identifier that can be used to identify a customer and route them directly to their representative every time.

Success case study

Traditional Chat vs Glia Chat

All chat solutions aren't equal. See how Glia chat outperformed a legacy chat provider for a major insurer.

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Customer Experience

Provide Personalized “In-Person” Guidance

Leave the Phone in Their Pocket

Intelligently Route Customers to Their Dedicated Contact

Traditional Chat vs Glia Chat

Reinvent How You Serve Your Customers

“With Glia we increased our conversion by over 200%”