News

Glia's New AI-powered solution helps contact center leaders scale quality control through AI customer interaction analysis

Contact center technology expert to support the company’s expanded channel investment

Industry powerhouse to fuel business growth strategy

Partnership combines modern ChannelLess® technology with seamless CU*Answers integration to streamline member interactions and boost agent productivity

Andrea Argueta warns credit unions of the dangers of becoming digital laggards and risks of falling behind on member expectations.

Company demos latest AI innovations with strategic partner Insurity at Connected Claims event

Jake Tyler discusses how credit unions can strike the right balance between automation and the human touch to deliver seamless member interactions.

Effective AI implementation balances compliance and human oversight. Companies that adopt this approach can streamline processes and enhance both CSR and policyholder experiences.

Five financial services companies recognized for transforming customer interactions

New Responsible AI functionality gives effortless experiences for customers, agents and managers

Glia insurance leader Ryan Clissa keynotes the event, sharing actionable strategies for how insurers can unify interactions and effectively and responsibly leverage AI

Contact center tech leader to build and strengthen Glia’s expanding partner ecosystem

Partnership connects financial institutions with consumers through sophisticated real-time messaging and compliance-friendly integration

Turnkey solution automates workflows to supercharge CSR and manager performance

Financial institutions need industry-specific benchmarks to measure customer interaction value and drive loyalty effectively

Glia’s keynote will provide an in-depth look at how insurers are unifying communication channels, leveraging AI to support frontline teams, and delivering context-rich customer interactions

Glia to host strong lineup of insurance speakers at customer event later this month

Collaboration enables credit unions and banks to connect chat, IVR, appointment scheduling and more.

Glia delivers a simple, guided digital process for banks and credit unions to benchmark and evaluate impact of service interactions

Glia's Rick DeLisi introduces the 2024 Unified Interactions Index, which goes beyond measuring customer experience to also incorporate efficiency and effectiveness in contact centers.

Glia's Jake Tyler reveals how credit unions can incorporate AI across their organization to provide immediate value for members, agents and managers – all while protecting their organization.

Glia's Jake Tyler shares the 3 key characteristics of Responsible AI and how banks can optimize the potential of it while maintaining the highest standards of safety, compliance and effectiveness.

Glia Cortex extends powerful insights, automated workflows, and personalized self-service across digital and call center customer interactions

Adam Savage of MythBusters to keynote, plus speakers from Cornerstone Advisors, Alloy Labs, WealthNext, The Digital Growth Institute and leading financial institutions

Glia’s technology enables credit union to better serve Portland’s Hispanic community; annual Juntos Avanzamos event celebrates progress and inclusivity

Jay Choi discusses the difference between horizontal and vertical SaaS — and which is suited for financial services — to ensure long-run cost savings and security.

Brittany Hodak and our CEO, Dan Michaeli, talk about the balance of efficiency and human responsibility, the use of “digital body language,” and the importance of a ChannelLess experience.

Mike Lawson and Glia's Rick DeLisi discuss the new Unified Interactions Index Report to provide a more holistic way for credit unions to measure their success in member engagement.

Glia provides a new, unified way for banks and credit unions to define and measure the value created by comprehensive customer interactions

The interaction platform enables insurers to create more revenue opportunities, resolve claims faster, and foster collaboration among underwriters and agents

Finopotamus spotlights innovative women who are positively impacting technology applications in the credit union industry, and beyond -- including Glia's Andrea Argueta.

To better meet agents’ expectations and needs, more carriers are looking to create a digital-first experience and provide responsive, personalized on-screen service to agents within the portal

Banks can use a responsible AI framework to better evaluate whether potential partners and technologies meet specific privacy, security and compliance standards.

CUSO partners to provide seamless digital-first member interactions for credit union community

Host Glen Sarvady speaks with Jake Tyler about Glia's approach to delivering ethical AI solutions to financial institutions.

Deepened partnership redefines how financial institutions serve and support customers in digital world

Glia's Jake Choi and Jake Tyler joined host Mike Lawson to discuss our new responsible AI platform built specifically for the financial services industry – Glia Cortex

Glia Cortex delivers personalized self-service experiences at scale, improves agent productivity and provides new insights for managers

How a unified interaction management strategy can not only help banks remain relevant but outpace competition.

Glia acknowledged for dynamic, values-driven culture

Dan Michaeli, our CEO and Co-Founder, walks host Lou Carlozo through how to redefine customer interactions and bring support to higher (and previously unattainable) levels.

Paul Sheets shares how credit unions can avoid gaps and overlaps in their tech stacks with a unified service approach, delivering the high-quality, personalized experiences that members demand

Survey of 500+ P&C insurance agents finds more seamless, digitally optimized carrier support channels are needed

Sarah Snell Cooke sat down with Glia’s Paul Sheets, EVP of success and services, to discuss the growth of AI in digital member service.

Highlights from the 2024 Government Affairs Conference: Listen as Glia’s Paul Sheets shares a fresh take on "Contact Center as a Service"

An investment in a modern, inclusive approach to member support and engagement is an investment in the future. [Login required.]

Glia’s EVP of Customer Success joined Mike Lawson in the GAC 2024 Studio Lounge to discuss new member service model Glia recently launched called: Unified Interaction Management (UIM)

Transforms disjointed experiences for contact center customers, staff and managers with efficient new model that unifies interactions, replaces channel management

Seasoned marketing leader joins Glia to drive differentiation, support growth

Forward-looking fintech and credit union executives shared their tech hopes and forecasted market realities for 2024