Your average customer communicates with over
10 channels

Are you prepared for the modern customer?

Customers who use three or more channels contribute more than twice the revenue of customers who use one channel.

Macbook Glia engagement

Browser content

Browser url bar

Sarah

Great question. Can we CoBrowse? I’ll guide you through the package differences myself.

Sounds great!

Started CoBrowsing

Send message UI chat

Reactive bubble

Visitor cursor

Visitor cursor

Operator cursor

Macbook screen

This is how it works

Standard Digital communication

Glia powered digital chat

This is how it works

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5

12

10

9

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Digital-journey characters

Digital-solution starting question

Standard digital communication illustration

Standard Digital Communication

Standard Customer question

Bot chat fail

Customer start chat

Customer repeats question chat

Agent explains chat

Customer start call

Customer repeats question chat

Agent provides instructions

Customer can't understand chat

Agent describing chat

Customer wrong website

Glia-powered digital communication illustration

Glia-Powered Digital Communication

Customer connects to chat

Human-assisted chatbot

Additional guidance chat

2-way video chat

Form completed chat

Efficient experience

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Standard Digital Communication

Glia-Powered Digital Communication

Results

Increase Conversion

44%

Increase to Website Conversion

Decrease AHT

20%

Decrease to Average Handle Time

Increase NPS

18%

Increase to Net Promoter Score

Read more

Better understand how to improve your customer experience through our collection of resources

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Guided Small Business Lending in Times of Need

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Orion Case study

Glia’s Digital-Centric Solution Offers:

All Customer Channels

Power everything from Chat and Messaging to Phone and Video Chat.

CoBrowsing and Live Observation

View customer browsing sessions in real-time and offer dual-cursor guided browsing.

AI Integrations

Deliver a seamless path from an Agent-facing virtual assistant to Customer-facing chatbots.

Reporting and Analytics

Target the right website visitors using business logic and optimize your KPIs with in-depth statistics.

Reinvent How You Serve Your Customers

“With Glia we increased our conversion by over 200%”

Director of Digital - Top 10 Bank