Digital Customer service

Sharpen Your Digital Edge

Turn digital into your competitive advantage. Glia unifies human and AI to drive efficiency and elevate service across chat, voice, video, and messaging.

Step into the AI era with a digital approach that goes beyond live chat.

Products

Digital Domination
Starts Here

glia Digital

AI Self-Service & Agent Assist

Drive ease for customers and empower agents to work with unprecedented efficiency and accuracy.

Enhance Interactions With AI

Chatbots Customers Actually Like

Automate 60% of customer inquiries with a virtual assistant that understands 900+ banking user journeys.

Superhuman Strength for Agents

Use AI to pass customer context before every interaction, offer real-time coaching, automate post-call work, and more

glia Digital

High-Touch Digital Interactions

Elevate digital interactions to match your in-branch experience

Bring Digital to Life

Proactive Customer Service

Cut abandonment by tracking digital users and automatically messaging customers who hit digital roadblocks.

From Confusion to Conversion

Empower agents to guide users past abandonment triggers using screen-sharing and CoBrowsing.

glia Digital

Next-Gen Messaging

Meet customers’ mobile-first expectations and create connections that will last long into the future.

Get On Message

Secure 24/7 Messaging

From SMS to secure messaging, let customers connect when and where they prefer without taking on risk.

SMS That Drives Results

Increase lending and collections by using SMS to send reminders that customers actually read.

LEADING DIGITAL CUSTOMER SERVICE

Soar Into The Future With a Digital Pioneer

We broke the mold with AI-powered digital customer service so you can deliver the future-forward experience your customers have been waiting for.

Go Digital, Stay Personal

Use AI to automate 60% of interactions and elevate the rest, helping agents provide personalized support that customers love.

Remove the Digital Blindfold

Lead customers past every digital roadblock by offering hands-on guidance with our proprietary Live Observation and CoBrowsing tools.

Offer Seamless Digital Service

Let customers start in chat, switch to voice, and add video without losing context, thanks to Glia's ChannelLess® Architecture.

Quickly Deploy and Drive Value

Easily integrate our digital tools with major online banking platforms and core systems so you skip lengthy, costly setups and drive immediate ROI.

FAQS: DIGITAL CUSTOMER SERVICE

Digital Customer Service 101

What is digital customer service and how can it transform banking and insurance contact centers?

Digital customer service refers to the use of AI-powered tools and digital channels including chat, voice, video, and messaging to deliver seamless, personalized customer interactions. In banking, insurance, and other highly regulated industries, digital customer service lets organizations automate routine inquiries, reduce average handle times, and enhance customer satisfaction by unifying human and AI interactions across all digital touch points, enabling contact centers to operate more efficiently and at scale.

How does Glia’s AI-powered digital customer service improve agent productivity and customer experience?

Glia’s AI self-service and agent assist solutions automate up to 60% of customer inquiries using virtual assistants trained on 900+ banking user journeys. AI also equips agents with real-time coaching, context sharing, and automated post-call wrap-up, allowing agents to focus on complex issues while delivering personalized, high-touch digital interactions that mirror in-branch experiences.

What digital channels does Glia support to enhance the customer interaction digital experience?

Glia goes beyond omnichannel digital customer service by integrating chat, voice, video, SMS, and secure messaging into one unified platform. While omnichannel contact center solutions offer multiple channels that don’t actually connect, Glia’s ChannelLess® Architecture unifies digital chat, voice, video, and AI from the ground up—so customers can start interactions on one channel and seamlessly switch to another without losing context. This flexibility meets mobile-first customer expectations and drives engagement and conversions.

How does Glia’s digital customer service solution help financial institutions reduce operational costs?

Glia’s digital customer service solution helps organizations reduce operational costs by using AI to improve agent productivity and automate routine inquiries. Glia’s AI-powered digital customer service reduces average handle time by up to 25% and saves thousands of agent hours, as demonstrated by Granite Credit Union’s success. By using AI chatbots for banking, finance, and other highly regulated industries, organizations free up agents for other work, lower operational costs, and maintain or improve customer satisfaction and service quality.

Is Glia’s digital customer service platform easy to integrate with existing banking and insurance systems?

Yes, Glia’s digital tools come with pre-built integrations for major online banking platforms and core systems, enabling rapid deployment without heavy IT overhead. The platform’s unified approach ensures seamless connectivity across digital channels and AI, allowing financial institutions to quickly drive ROI and deliver consistent, future-forward digital customer experiences.