Digital Customer service
Sharpen Your Digital Edge
Turn digital into your competitive advantage. Glia unifies human and AI to drive efficiency and elevate service across chat, voice, video, and messaging.

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Step into the AI era with a digital approach that goes beyond live chat.

Products
Digital Domination
Starts Here
glia Digital
AI Self-Service & Agent Assist
Drive ease for customers and empower agents to work with unprecedented efficiency and accuracy.
Chatbots Customers Actually Like
Automate 60% of customer inquiries with a virtual assistant that understands 900+ banking user journeys.
Superhuman Strength for Agents
Use AI to pass customer context before every interaction, offer real-time coaching, automate post-call work, and more


glia Digital
High-Touch Digital Interactions
Elevate digital interactions to match your in-branch experience
Proactive Customer Service
Cut abandonment by tracking digital users and automatically messaging customers who hit digital roadblocks.
From Confusion to Conversion
Empower agents to guide users past abandonment triggers using screen-sharing and CoBrowsing.
glia Digital
Next-Gen Messaging
Meet customers’ mobile-first expectations and create connections that will last long into the future.
Secure 24/7 Messaging
From SMS to secure messaging, let customers connect when and where they prefer without taking on risk.
SMS That Drives Results
Increase lending and collections by using SMS to send reminders that customers actually read.

LEADING DIGITAL CUSTOMER SERVICE
Soar Into The Future With a Digital Pioneer
We broke the mold with AI-powered digital customer service so you can deliver the future-forward experience your customers have been waiting for.
Go Digital, Stay Personal
Use AI to automate 60% of interactions and elevate the rest, helping agents provide personalized support that customers love.

Remove the Digital Blindfold
Lead customers past every digital roadblock by offering hands-on guidance with our proprietary Live Observation and CoBrowsing tools.

Offer Seamless Digital Service
Let customers start in chat, switch to voice, and add video without losing context, thanks to Glia's ChannelLess® Architecture.

Quickly Deploy and Drive Value
Easily integrate our digital tools with major online banking platforms and core systems so you skip lengthy, costly setups and drive immediate ROI.

FAQS: DIGITAL CUSTOMER SERVICE
Digital Customer Service 101
Digital customer service refers to the use of AI-powered tools and digital channels including chat, voice, video, and messaging to deliver seamless, personalized customer interactions. In banking, insurance, and other highly regulated industries, digital customer service lets organizations automate routine inquiries, reduce average handle times, and enhance customer satisfaction by unifying human and AI interactions across all digital touch points, enabling contact centers to operate more efficiently and at scale.
Glia’s AI self-service and agent assist solutions automate up to 60% of customer inquiries using virtual assistants trained on 900+ banking user journeys. AI also equips agents with real-time coaching, context sharing, and automated post-call wrap-up, allowing agents to focus on complex issues while delivering personalized, high-touch digital interactions that mirror in-branch experiences.
Glia goes beyond omnichannel digital customer service by integrating chat, voice, video, SMS, and secure messaging into one unified platform. While omnichannel contact center solutions offer multiple channels that don’t actually connect, Glia’s ChannelLess® Architecture unifies digital chat, voice, video, and AI from the ground up—so customers can start interactions on one channel and seamlessly switch to another without losing context. This flexibility meets mobile-first customer expectations and drives engagement and conversions.
Glia’s digital customer service solution helps organizations reduce operational costs by using AI to improve agent productivity and automate routine inquiries. Glia’s AI-powered digital customer service reduces average handle time by up to 25% and saves thousands of agent hours, as demonstrated by Granite Credit Union’s success. By using AI chatbots for banking, finance, and other highly regulated industries, organizations free up agents for other work, lower operational costs, and maintain or improve customer satisfaction and service quality.
Yes, Glia’s digital tools come with pre-built integrations for major online banking platforms and core systems, enabling rapid deployment without heavy IT overhead. The platform’s unified approach ensures seamless connectivity across digital channels and AI, allowing financial institutions to quickly drive ROI and deliver consistent, future-forward digital customer experiences.

Integrations
Elevate your tech stack without adding IT work. Our pre-built integrations make it easy to connect Glia with your favorite tools and systems.

Our Platform
Take a fully unified approach to digital customer service by using our ChannelLess® Architecture to connect digital, voice, and AI.