Services & Support
Your First Step to Lasting Success
You’ve already chosen the industry’s best AI interactions platform. Now let us help you drive lasting value and ROI with support that sets the industry standard.
Welcome to glia
White-Glove Service Starts Here
“At Glia, we're not here to just give you the latest tech. We're here to help you achieve real results. Our white-glove approach means we work closely with you to drive success at every step. Let's get to work!”
Paul Sheets
Chief Customer Officer
OUR APPROACH
Partnership That Powers Results
Great products are nothing without great relationships behind them. By working closely with your team, we ensure your goals are aligned with Glia services that drive measurable value at every step.
Comprehensive Process Consultation
We take time to understand your challenges, identify KPIs, and assess your current interaction strategy so we can design a solution that meets your targets for ROI and measurable results.
Training That Powers Your People
We’re committed to giving your team everything they need to unlock maximum value from Glia. We offer multiple training sessions so your staff has all the knowledge and time they need to get comfortable with their new tools.
Industry-Leading Technology
From AI to digital to voice, every product we offer is built and managed in-house. That means no costly third-party vendor management, DIY setup, or outsourced troubleshooting.
Support Tiers
Flexible Support For Your Unique Needs
Dynamic businesses need support that keeps up with their evolving goals. Our tiered success packages are flexible enough to meet your needs today and adapt as your business grows.
White Glove
Get the support you need to overcome challenges:
Key Features
Dedicated Customer Success Manager
Access to the Glia Support Portal
Personalized Success Plans
Digital Self-Service & Webinars
White Glove Plus
Take advantage of all the benefits of White Glove service while adding:
Key Features
2-Hour First Response*
Request a call–back for phone support
Flexible professional services hours
Executive Program Review
*Available Monday-Friday 9 AM-8 PM ET
Premier
Maximize your Glia services and support by adding access to:
Key Features
Key Event Management
Weekly TAM Engagement Hours
Technical Health Review
Additional flexible professional services hours
Enhancements and Add-Ons
Level Up With Glia
Growth never stops. Neither does our support. Whether you’re a brand new customer or a long-time client, leverage our additional services to continuously drive ROI throughout your journey.
AI consulting
Let us help you configure and customize your Glia Virtual Assistants to meet your changing customer needs and efficiency goals.
Contact Center Optimization
From shadowing your contact center workflows to building a single pane of glass for your agents, we help make your processes more streamlined and efficient.
Interaction Strategy Workshops
Our workshops help you continually refine your interaction strategy so you can improve agent performance, AI efficiency, and customer service.
Integrations & Extensibility
Full Connections, Zero Complexity
Let your IT team focus on your core system and leave integrations to us. Our pre-built integrations and custom development options ensure your Glia solution seamlessly connects with your favorite tools and systems.
Integrations
From banking cores to workforce management, we integrate with the world’s very best tech providers so you can get up and running with minimal downtime.
Extensibility & Applets
Glia Development Services help you fine-tune our platform to your specific needs so you can avoid complexity and clear the path to ongoing ROI.
Testimonials
What our clients say
“Investing in Glia’s AI consulting services was a huge reason we were able to meet our launch goals for the Glia Virtual Assistant (GVA)—and see such positive results. From programming the GVA to hitting our containment rate goals, meeting bi-weekly with the Glia team was immensely helpful.”
David Kolp
Member Contact Center Manager, Community Choice Credit Union
