Igniting Innovation: The Catalyst Awards

Calling all leaders, transformers, and groundbreakers: This is your moment to shine!

Submit Your Entry
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The debut Catalyst Awards celebrate the forward-thinking companies that are redefining customer interactions.

Across five distinct categories, we honor the innovators who are setting new standards in Digital Customer Service. Each category showcases a unique aspect of customer experience innovation, with winners demonstrating measurable success through qualitative and quantitative results.

Find your Winning Category: Where Does Your Story Shine Brightest?

The Visionary

Best Use of Glia for Unified Interaction Management

Recognizing innovative strategies that create seamless, ChannelLess® customer experiences. Show us how you've broken down silos and created a truly unified customer journey.

Key metrics: Improved CSAT/NPS, Increased loan applications, increased account openings, Increased customer/agent retention

The Harmonizer

Best Use of Glia for Blending AI and Human Interaction

Celebrating the perfect balance of AI efficiency and human empathy. Demonstrate how you've leveraged both to create superior customer experiences.

Key metrics: Increased efficiency/ productivity, cost-savings, headcount savings, containment rate

The Pacesetter

Best Use of Glia for Digital-First Transformation

Honoring organizations leading the charge in digital-centric customer service. Share your journey of embracing and implementing cutting-edge digital strategies.

Key metrics: Increased efficiency/productivity, Cost savings moving from phone to digital, Increased digital branch activity, Decreased abandonment rate

The Energizer

Best Use of Glia for Employee Engagement & Productivity

Recognizing companies that empower their employees to excel in the digital age. Show how you've boosted employee satisfaction, efficiency, and effectiveness using Glia.

Key metrics: Increased efficiency/ productivity, cost-savings, headcount savings

The Prodigy

Best Use of Glia for Rapid Success as a New Customer

Applauding exceptional progress and innovation within the first year of Glia adoption. Showcase your swift transformation and early wins.

Key metrics: Total implementation time, Adoption rate, Efficiency gains, Cost savings, Improved CSAT, Increased loan applications, Increased account openings
Submit in this Category
Submit in this Category
Submit in this Category
Submit in this Category
Submit in this Category

5 Award Categories,
Countless Reasons to Shine

Ready to showcase your Glia success? Here's why you can't miss out:
Flame icon.
Establish Your Brand as an Industry Trailblazer
Stand out as a forward-thinking leader in customer interaction innovation.
Gauge icon.
Amplify Your Success Story
Showcase your achievements to a national audience of industry professionals and potential customers.
Trophy icon.
Earn Prestigious Industry Accolades
Gain well-deserved recognition for your team's hard work and innovative strategies.
Rocket icon.
Fuel Future Growth
Leverage your award-winning status to attract talent, partners, and customers.

Ready to Shine? Here's How to Enter

Your step-by-step guide to submitting your success story
Mark your calendars! Submissions are open from August 15 to September 20, 2024.

Step 1

Choose Your Category

Review our award categories and select the one that best showcases your Glia success story. Consider which category aligns most closely with your biggest achievements and most impactful results.

Choosing the right category will help your submission shine and effectively highlight your innovative use of Glia solutions. Click on your chosen category to access its dedicated submission page.

Step 2

Gather Your Materials

Set yourself up for success by gathering these key elements:
Your company details and contact information
Specific, measurable results that showcase your impact
Answers to category-specific questions
Supporting materials (images, videos, or infographics that bring your story to life)

Step 3

Submit Your Entry

Access the submission form through your chosen category's page. Complete all required fields, upload your supporting materials, and submit your entry. Remember to highlight measurable results and innovative strategies that bring your success story to life.
Choose Your Category

Celebrating Excellence: How We Honor Our Winners

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Prestigious Recognition

Custom-designed Catalyst Award trophy
Digital badge for use on your website and marketing materials
Featured coverage in Glia's press release, blog post, and social media channels
Exclusive opportunities to participate in upcoming Glia events
Two free passes to Interact 2025

Awards Ceremony

All winners and finalists will be celebrated at a dedicated ceremony during the Glia Interact conference
Note: To be eligible for a Glia Catalyst Award, your organization must have a representative attend the Glia Interact conference where winners will be announced!

Join us in celebrating the best in Digital Customer Service innovation. Your success story might just be award-winning, too!

Ready to Showcase Your Success?

Whether you're a seasoned expert or a rising star, there's a category that fits your success story. It’s time for you to shine.
Choose Your Category
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