The Glia Catalyst Awards
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91.97% monthly service level, with 99.35% as daily peaks.
Achieved as low as 0.65% abandonment rates
Seamlessly integrated chat, video, and audio across multiple touchpoints
Can a contact center handle more volume while also improving key metrics? Yes—just ask Azura Credit Union. In just one year, it generated dramatic gains in efficiency, ease of digital use, and conversions—all thanks to implementing ChannelLess® architecture.
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Transitioned from standalone app to fully integrated digital support system.
Seamlessly blended voice, video, and personalized chat interactions.
Saved approximately 376 hours with multi-engage features.
Umpqua Bank embraced cutting-edge digital strategies, transitioning from a standalone app to a fully integrated digital support system within their online banking platform. The result? A digital banking experience that's not just convenient, but personal too.
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Dramatically reduced average handle times
Cut average speed of answer from 193 to 18 seconds
AI efficiency enhanced human-customer relationships
Service 1st Federal Credit Union significantly boosted efficiency and deepened connections by blending AI tools with human expertise. They improved efficiency while deepening customer connections. It's not about robots replacing people; it's about technology empowering humans to do what they do best–build relationships.
58% reduction in digital volume handling time
Email volume cut from 38% to 5% of interactions
Greatly increased customer satisfaction scores
Quontic Bank has mastered the art of ChannelLess® banking. By seamlessly integrating multiple channels to create a cohesive customer journey, Quontic Bank proves that improved efficiency and enhanced customer experience go hand in hand
5 Award Categories, Countless Reasons to Shine
