The debut Glia Catalyst Awards celebrate innovative organizations that leverage Unified Interaction Management to drive next-level customer experiences, create radical efficiency, and inspire growth. Read on to discover five frontrunners boldly redefining customer service in the digital age.
The Visionary
Best Use of Glia for Unified Interaction Management
Recognizing innovative strategies that create seamless, ChannelLess® customer experiences.
Winner Spotlight
Quontic Bank
58% reduction in digital volume handling time.
Email volume cut from 38% to 5% of interactions.
Greatly increased customer satisfaction scores.
Quontic Bank has mastered the art of ChannelLess® banking. By seamlessly integrating multiple channels to create a cohesive customer journey, Quontic Bank proves that improved efficiency and enhanced customer experience go hand in hand.
The Harmonizer
Best Use of Glia for Blending AI and Human Interaction
Celebrating the perfect balance of AI efficiency and human empathy.
Winner Spotlight
Service 1st Federal Credit Union
Dramatically reduced average handle times.
Cut average speed of answer from 193 to 18 seconds.
AI efficiency enhanced human-customer relationships.
Service 1st Federal Credit Union significantly boosted efficiency and deepened connections by blending AI tools with human expertise. They improved efficiency while deepening customer connections. It's not about robots replacing people; it's about technology empowering humans to do what they do best–build relationships.
The Pacesetter
Best Use of Glia for Digital-First Transformation
Honoring organizations leading the charge in digital-centric customer service.
Winner Spotlight
Umpqua Bank
Transitioned from standalone app to fully integrated digital support system.
Seamlessly blended voice, video, and personalized chat interactions.
Saved approximately 376 hours with multi-engage features.
Umpqua Bank embraced cutting-edge digital strategies, transitioning from a standalone app to a fully integrated digital support system within their online banking platform. The result? A digital banking experience that's not just convenient, but personal too.
The Energizer
Best Use of Glia for Employee Engagement & Productivity
Recognizing companies that empower their employees to excel in the digital age.
Winner Spotlight
Covered Insurance
Service levels maintained above 80% during peak periods.
55% decrease in average wait times.
52% reduction in abandonment rates.
Covered Insurance is rewriting the playbook on customer support. By empowering agents to shine across multiple channels, it’s unlocked a secret weapon in the battle for customer loyalty—and created a customer support environment that far exceeds expectations.
The Prodigy
Best Use of Glia for Rapid Success as a New Customer
Applauding exceptional progress and innovation within the first year of Glia adoption.
Winner Spotlight
Azura Credit Union
91.97% monthly service level, with 99.35% as daily peaks.
Achieved as low as 0.65% abandonment rates.
Seamlessly integrated chat, video, and audio across multiple touchpoints.
Can a contact center handle more volume while also improving key metrics? Yes—just ask Azura Credit Union. In just one year, it generated dramatic gains in efficiency, ease of digital use, and conversions—all thanks to implementing ChannelLess® architecture.
Your Future Starts Here
Our 2024 winners set a high bar. We can’t wait to see how you raise it in 2025.
Join us next year!
Establish Your Brand as an Industry Trailblazer
Stand out as a forward-thinking leader in customer interaction innovation.
Amplify Your Success Story
Showcase your achievements to a national audience of industry professionals and potential customers.
Earn Prestigious Industry Accolades
Gain well-deserved recognition for your team's hard work and innovative strategies.
Fuel Future Growth
Leverage your award-winning status to attract talent, partners, and customers.
Be the First to Know About the 2025 Glia Catalyst Awards
Sign up for exclusive updates, early announcements, and insider tips.
