Deepened partnership redefines how financial institutions serve and support customers in a digital world
New York, June 12, 2024—Glia, a leader in customer interaction technology, has successfully integrated its unified interaction capabilities into the mobile version of NCR Voyix's Digital Banking platform. With the partnership, Glia and NCR Voyix are delivering the flexibility and choice needed for banks and credit unions to enhance loyalty and compete in today's digital-first world.
Built on ChannelLess™ Architecture, Glia provides a new unified approach to customer service that transitions from channel-centric to integrated customer service, and facilitates fluid movement between each interaction channel, including phone calls, digital messaging, chatbots, video chats, and SMS. The Glia capabilities are now fully integrated into the complete NCR Voyix Digital Banking Platform, including online and mobile banking, helping banks and credit unions enhance customer loyalty, drive efficiencies, and contribute to their bottom lines.
"We are dedicated to providing financial institutions with leading digital-first banking solutions, and Glia’s powerful solutions directly support this mission," said Ned Tobey, Chief Product Officer of Digital Banking at NCR Voyix. "By integrating Glia's unified interaction capabilities into NCR Voyix Digital Banking, we are helping banks and credit unions better personalize service and support, improving the experience for customers and agents alike."
5 Point Credit Union is an early adopter of the Glia and NCR Voyix integration. Carley Cox, AVP of Virtual Operations at the credit union, said, “Glia has enabled us to leverage staff more efficiently, simplify processes and reduce fraud across various transaction types. With the ability to leverage Glia through NCR Voyix’s mobile app, we can now provide more robust communication and support options to members. The ability to securely send documents through Glia chat and upgrade engagements to video has significantly enhanced the value of our in-app support. Not only has the technology been excellent, but the service too.”
“So many customers, especially the younger generation, interact with their banks starting with, if not exclusively with mobile. Forcing customers to exit the mobile app experience to receive guidance or support results in inefficiencies, delays in resolutions, and frustration for all involved. With the integration of our digital-first tools into the NCR Voyix mobile app, we are empowering banks and credit unions to overcome this challenge, instead providing instant, personalized and seamless engagement where customers and members already are,” said Jay Choi, Chief Product Officer at Glia. “We are proud of our continued partnership with NCR Voyix, helping financial institutions boost operational efficiencies, strengthen relationships and increase conversions.”
About Glia
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. The Glia Interaction Platform unifies voice, digital customer service, and AI with a unique ChannelLess™ architecture that eliminates data silos, dropped context, and frustration for customers and representatives. With Glia, companies can easily shift volume between channels, and customer connections can evolve naturally. Glia helps its customers harness the power of customer interactions to drive efficiency, loyalty, and revenue.
Glia has partnered with over 500 insurance companies, banks, credit unions, and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company for a third year in a row and a Great Place to Work (with a 97% employee satisfaction rating), the company has raised over $150 million in funding from top investors and was recently valued at over $1 Billion. Learn more at glia.com.
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