News

Seasoned marketing leader joins Glia to drive differentiation, support growth

Forward-looking fintech and credit union executives shared their tech hopes and forecasted market realities for 2024

Hear the discussion on how Acadia has driven new efficiencies by centralizing member service on the Glia Interaction Platform

Glia has outlined three emerging trends for success in overcoming challenges financial institutions are facing

Having merged with three CUs in the past two years, WyHy FCU shares three technology-driven best practices

Drives 629% revenue growth, securing Fast 500 ranking for fourth consecutive year

Growing number of banks and credit unions harnessing GVA chatbots to automate support

Glia expands AI Toolset to help organizations take advantage of generative AI to drive efficiency and improve the CX

Glia's Jake Tyler joins Lou Carlozo and other leaders to talk about the tricks & treats of the financial industry in 2023.

REV Federal Credit Union CTO Zac Streelman discusses how digitalisation is helping the organisation better serve its members and wider communities

Collaboration redefines how credit unions serve and support members in the digital domain

Learn how to better retain high-quality service staff and ultimately deliver better member experiences.

Integrated digital communication and collaboration tools deliver speed and ease for P&C insurers

Joins Fintech Global’s list of the most innovative insurance tech leaders

Jake Tyler, Glia's AI and automation market lead, dives into the value and drawbacks of generative AI (like ChatGPT) for financial services.

Our CEO is interviewed about how Glia is helping credit unions harness the power of member interactions

Finopotamus honors Glia with Tekkie Award for helping credit unions harness the power of member interactions

Jake Tyler examines how a poorly implemented chatbot will do more harm than good. Avoiding these five pitfalls increases the likelihood of success.

Digital usage climbs while average wait time decreases for Acadia FCU members.

Maintains personal ‘Acadia’ touch with unified platform for call center and digital interactions

Unitus Community CU is the first credit union in Oregon to offer a Spanish-language chatbot

Unitus es la primera cooperativa de crédito del noroeste del Pacífico en ofrecer un chatbot de habla hispana

In partnership with Glia, Unitus expands its reach to Spanish-speaking members through an inclusive chat experience

Glia's voice banking solution extends its Al-powered virtual assistants to banking customer phone calls, replacing menu-based IVR technology.

Glia's CPO iscusses why businesses must not only commit to maintaining but also modernizing their call centers to strengthen customer relationships

94% of employees say that Glia is a great place to work

Provider of Digital Customer Service Glia and fintech company Illuma have partnered to facilitate voice authentication for customer service.

Evans Bank and WyHy FCU among first to deploy Illuma Shield™ on Glia Interaction Platform

Company acknowledged for flexible, transparent culture

Wyoming based credit union implements state-of-the-art voice verification software on Glia Interaction Platform to secure member transactions

Glia ranks #18 on the Best Places to Work in Fintech list for 2023. See insights into what differentiates our workplace culture. [Login required.]

Banks that provide seamless, digitally optimized online application experiences will be well positioned to attract business & increase profitability

Credit union realizes "impressive results" with virtual branch and virtual assistants via Glia Interaction Platform.

Sales veteran joins from Twilio to power growth globally

Glia CEO to present on how insurance companies can redefine how they interact with policyholders and agents

Former Chief Product Officer of Qualtrics brings extensive category design and product management experience to leading Interaction Platform

Dustin Holland shared his experience making Listerhill Credit Union's mortgage lending process more "comfortable," resulting in enhanced success.

Extends Glia Virtual Assistants to deliver single automated solution across call center and digital channels

AI voice banking and secure messaging features add simplicity, security to customer interactions

Glia's Jake Tyler discusses the limitations of ChatGPT and other emerging AI technologies.

Our customer discusses the need for credit unions to provide personalized member service online that reflects the strong in-branch experience.

Our CEO shares with podcast host Peter Renton how technology can elevate customer service to be exceptional.

Steve Kaish sat down with our partner Q2 to discuss how FIs can leverage virtual assistants to redefine how they interact with customers.

Expedition worked with Glia during a digital conversion to keep member disruption to a minimum. [Login required.]

Unified solution drives new efficiencies, elevates member experience

Glia's lead research analyst offers insights about how credit unions can marry phone and digital for a seamless member experience.

Magic Johnson to keynote event bringing together top bank, credit union and insurance leaders

Streamlines digital-first customer service to drive new efficiencies, increase conversion rates and improve the customer experience

Rick DeLisi weighs on how consumers still expect & deserve the power of choice when engaging with companies they do business with. [Login required.]

The credit union implemented Glia’s Interaction Platform [Login required.]