Glia Virtual Assistants for Banking

Benefits of Glia Virtual Assistants

Glia Cortex provides the Glia Virtual Assistant (GVA), a Customer AI feature that enables easy self-service across phone, digital, and third-party messaging channels, and just one part of our larger AI solution.

Quickly Deliver 24/7 Self-Service

Deliver always-on AI support whenever and wherever your customers need it, with no coding or AI training.

Turnkey AI for Banks and Credit Unions

Ensure compliance and safety with turnkey AI built exclusively for the financial industry.

Optimize Support Efficiency

Unify your AI experience with a single solution for all interactions across all channels.

Trusted by 100+ Financial Institutions

GVAs are the #1 Trusted AI Assistant in Banking

Illustration of a manager monitoring growth

Reduce Resolution Times and Unlock Efficiency

A finance-specific virtual assistant can automate routine service inquiries and help customers get answers faster.

Contain 65% Of Interactions Without Needing Live Help
With answers to 800+ commonly asked banking questions, Glia Virtual Assistants help your users easily self-serve.
Seamless Handoffs Between AI and Staff
‍Not all interactions should be automated: GVAs hand off high-value interactions to reps with all context intact.
Reduce AHT and AWT by up to 80%
‍A $1BN AUM FI can save up to 7,812 Full-Time Employee hours per year.

AI Responses You Can Trust With the Glia Knowledge Bank

GVAs utilize our Glia Knowledge Bank, a library of pre-written answers to over 800 different common banking questions. This means that GVAs only send answers to your customers that you have approved, meaning humans always get the last say.

Avoid common generative AI issues like hallucinations or rogue responses.
No-code, low complexity system to add and manage GVA responses and workflows.
Fully customizable content statuses, owner assignments, and full edit history allow your marketing, IT, compliance, and support center staff to work together efficiently.
A single, trusted source of knowledge for all your GVA deployments.

One Platform to Automate Digital and Phone Interactions

Glia Virtual Assistants work seamlessly in your contact center workflows, combining both AI and Human-powered service across your digital and phone channels.

Virtual Assistant bot assisting client via various channels

Within digital channels, GVAs help visitors navigate and use their banking provider’s public and authenticated digital properties, enabling them to get things done with conversational AI. They can also be ‘voice-enabled,’ so users can interact in their preferred way.

Virtual Assistant helping client over the phone

Within phone channels, GVAs automate service inquiries or quickly route visitors to the right representative or team. They enable financial institutions to replace dated and frustrating touchtone menus with an AI-enhanced contact center that offers conversational assistance.

Contain 65+% of interactions without needing live help

With answers to 800+ commonly asked banking questions, Glia Virtual Assistants help your users quickly and easily navigate your dial-in phone and digital properties, find product information, access troubleshooting during application flows, and resolve customer support queries — all without any human intervention, unless it is needed.

Seamless experiences for virtual and agent-assisted journeys

Not all interactions can or should be automated: Seamlessly hand off high-value support inquiries to live reps within the Glia Interaction Platform. Representatives receive full conversation history and can easily switch to and between voice, video, CoBrowsing, and more.

Pre-trained and works out of the box

Glia's data scientists studied data from millions of anonymized banking conversations, so GVAs understand 90% of the day-to-day questions consumers ask, and provide the best, customizable responses. Further, Glia has worked with leading digital banking and core partners to pre-integrate GVAs, providing a solution right out of the box that can be launched in weeks, not months.