Reinvent How you Serve Customers Online with Glia and Amazon Web Services

Powering the Customer Experience with Digital Customer Service

Glia has forged a strong relationship with Amazon Web Services (AWS), earning memberships in the AWS ISV Accelerate and AWS Public Sector programs. With AWS as the backbone, Glia delivers a Digital Customer Service platform that combines all customer interaction channels -- video, on-screen voice, SMS, phone, chat, CoBrowsing -- in a single platform. Digital Customer Service enables companies to offer personalized communications where customers already are: online.

Digital Customer Service helps customers realize benefits like:

Increase Online Conversion

Make Communication Simple

Exceed Customer Expectations

AWS is in our DNA

Glia runs exclusively on AWS, leveraging the proven, hardened AWS infrastructure for our award-winning Digital Customer Service platform. Security is at the core of Glia’s products, and AWS is a key component of our infrastructure.

AI Automation

The Glia AI Management platform allows businesses to deploy intelligent assistants for customers and agents. They can leverage the power of Amazon Lex V1 or V2 as a chatbot engine to power conversational AI, concierge chatbots, bot CoBrowsing, and more.

Conversational AI can boost agent confidence, offering answers and prompts as the agents interact with customers. Streamline customer communications, moving simple inquiries or concierge tasks to specialized bots.

Reinvent How You Serve Your Customers

“With Glia we increased our conversion by over 200%”

Director of Digital - Top 10 Bank