Unified Interaction Management vs. Traditional CCaaS

Why Legacy Solutions Fall Short
You need a solution built with the modern customer experience landscape in mind: Glia’s Unified Interaction Management (UIM) platform was built for the financial services industry of today.

Schedule My Live Demo

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

The UIM Difference

Benefits
UIM
CCaaS
Cloud-Based CCaaS Software
Digital Voice, Video, SMS, Chat, Email, and Virtual Assistant Interactions
Pre-Built Integrations with Banking Cores & OLB Software
ChannelLess® Architecture - No disconnects or breaks
Live Observation - Full visual context into your online visitor’s digital journey
Unlimited Seats + Usage Pricing
AI That’s Built for Banking
Purpose-Built, not General Purpose

Purpose-Built, not General Purpose

Our platform is purpose-built for finance, with pre-built integrations to major online banking platforms, core system providers, and key insurance partners.
A Truly ChannelLess® Experience

A Truly ChannelLess® Experience

Glia creates a genuinely seamless customer experience, with no disconnects or restarts needed when switching between channels. Transition users from phone to live chat, from chatbot to human, without any stop-and-start.
Responsible, Turnkey AI

Responsible, Turnkey AI

Glia Cortex is our AI platform that’s made with the safety and security needs of the financial industry in mind. Pre-built virtual assistants understand over 800 common banking tasks and drive deep journeys that go beyond FAQ.

Compared to Traditional CCaaS

4x
Conversion Rate
30%
Decrease in AWT & AHT
30%
Increase in CSAT
"Glia has become the benchmark we use to evaluate other vendors.”
- Char Sears, VP of Member Experience and Product Management, Unitus Credit Union
Read Case Study
unitus logo
“Glia’s strong relationship with Q2, our online banking platform, enabled a smooth launch and a proven solution”
- Lauren Livick, Digital Product Manager, Global Payments and Deposits, Umpqua Bank
Read Case Study
umpqua
“The Glia platform allows us to consolidate digital, AI, and phone, streamlining our member service operations and helping us to best serve our community.”
- Adam Ferguson, VP of Operations, Illinois Community Credit Union
Read Case Study
Illinois Community Credit Union
See Why 500+ Financial Institutions Choose Glia

See Why 500+ Financial Institutions Choose Glia

Request a Demo
Redefining
Customer Service
Glia monogram
Glia 10X Finovate Best of Show WinnerGreat Place to Work Badge
Home
CompanyBlogPartnersCareersDEIResources
Platforms
ChannelLess® ArchitectureCoBrowsingAI ManagementVideo ChatChatSMS
Services
Customer Success
Security
Glia SecurityBounty Program
Solutions
Increase SalesModernize SupportCustomer ExperienceDigital-CentricPhone-CentricHome AgentsVideo Banking
© Glia Technologies, Inc. All rights reserved.
Privacy Policy   I   Terms of Service   I   Security   I   Accessibility   I   Cookie Preferences   I      I   
English