As members become more digitally savvy, credit unions need to ensure the digital member experience is seamless. The Glia Interaction Platform provides all channels of engagement, including live chat, phone, video, SMS, and AI-enabled self-service, allowing for transition from one to another without disruption. Collaboration tools, such as CoBrowsing, allow service representatives to guide members through their digital journey every step of the way, which results in decreased abandonments and maximum satisfaction.
Watch the video to learn more about elevating the member experience.
