Digital Customer Service (DCS) is a solution that enriches customer touchpoints on web, mobile or phone calls with: communication choices (from messaging to video chat), on-screen collaboration and personalized experiences.
Digital Customer Service channels may include any combination of chat, messaging, phone, cobrowsing, social, online voice, and video for customer care - using any combination of bots and human agents.
Watch the video above to learn more and check out our page detailing how you can benefit from digital-first customer service.
