The Role

As a product manager, your mission is to discover how our product can help our customers to better serve their customers in a digital world. In this position you will identify challenges, bottlenecks and opportunities that are in line with our product strategy and vision; and in collaboration with engineers and designers, find solutions that work for the business. You will work directly with the product leadership to translate our product vision, customer bottlenecks and company objectives into roadmaps, and eventually deliver digital solutions that customers love.

As a technical product manager, you will be focused on internal application-level security measures as well as customer-facing features such as user authentication and authorization, corresponding integrations with partners, retention of PII and the access to it, etc.

Your job is to understand and articulate the expectations that our customers have for security, whether that would be specific compliance requirements or enabling their end users to use the platform securely with as little overhead as possible. You need to know the concerns of the IT and Security teams at the customer organizations and make sure these concerns do not cause friction in the sales process or audits.

As a product manager you also need to ensure that the potential risks (e.g. value, feasibility, legal and compliance) are identified and mitigated when tackling security related problems or opportunities. You will work cross-functionally with engineering and other roles to help shape and shepherd the security of the Glia platform. We are looking for a self-driven executor with a strong technical background and attention to detail who can support the growth of the product and the company.

What You'll Do

• Studying and researching organizations of our ideal customer profile, with the focus on compliance and security.
• Reviewing security related requests and feedback from our customers and internal teams, in order to understand the actual problem and propose the solution.
• Clearly and consistently capturing and tracking customer security problems, the urgency of these problems, and the objectives for solving these problems.
• Spearheading initiatives to solve these problems from end to end - from product discovery to implementing solutions and measuring the impact and success.
• Working with our engineers to discover the best solution for our customers and business.
• Writing and maintaining product internal documentation from the early drafts and concepts to the live documentation of the final working solution.

Requirements

• Very good understanding of software engineering, ideally some years of hands on experience working as a software engineer or other technical specialist.
• Experience either working as a PM or working closely with product teams in another role (e.g. engineer) in the context of enterprise (B2B SaaS) products and/or solutions.
• Attention to detail and desire for robustness and consistency.
• Ability to communicate very clearly in English, both verbally and in writing.
• Firm understanding of the software development life cycle and other engineering practices.
• Solid understanding of core SaaS-enabling technologies (e.g. HTML5, HTTP, JS, REST API, etc.).