Senior Software Engineer, Interactions

Estonia
Engineering
Position already filled
Apply Now

Senior Software Engineer, Interactions

Estonia
Engineering
Position already filled
Apply Now

About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

The work

As a full-stack engineer, you'll drive end-to-end development across our technology stack. You'll create Elixir microservices backed by Postgres, Redis, and DynamoDB, while also building React front-ends. Our services run on Kubernetes in Docker containers.

Working in self-reliant product teams, you'll contribute to diverse projects throughout the entire development lifecycle. This role is perfect for those passionate about both server-side and client-side technologies, eager to craft cohesive, full-stack solutions.

The team’s setup

This role offers an exciting opportunity to join our Interactions Group, focusing on Glia's core text-based communication functionality. You'll be working on systems that facilitate seamless communication between operators, visitors, supervisors, and external parties across Glia’s ChannelLess® architecture.

Our team is distributed across Tallinn and Tartu, Estonia, operating in the Eastern European time zone (EET/EEST).

Our current tech stack

  • Coding languages: Elixir, Ruby, Javascript (React)
  • Current Persistence Solutions: Amazon RDS for PostgreSQL, DynamoDB, S3
  • Infrastructure: AWS
  • Monitoring: DataDog
  • CI/CD: Jenkins
  • Other: AWS services, Kafka, GitHub

Note: We are constantly evolving our tech stack to ensure the usage of the right tools for specific needs, and you will be part of the process of choosing new technologies.

Responsibilities

  • Planning and leading development projects (including Front-End)
  • Design, develop, and maintain elixir and ruby services
  • Collaborate with cross-functional teams to define, design, and ship new features.
  • Good understanding of our product and can propose improvements.
  • Ensure the performance, quality, and responsiveness of applications.
  • Troubleshoot complex software issues.
  • Help maintain code quality, organization, and automatization.
  • Develop and implement unit and UI tests to ensure robust and scalable solutions.

Candidate requirements 

  • Experience: 5+ years of professional software development experience
  • Programming Languages: Experience in one or more backend languages
  • Front-End: Experience building complex front-end applications
  • Web Technologies: Experience with RESTful APIs, microservices architecture
  • Cloud Platforms: Familiarity with cloud services like AWS
  • Communication: Good verbal and written English communication skills
  • Testing: Experience with unit testing, integration testing, and test-driven development
  • Database Systems: Knowledge of Postgres and/or DynamoDB databases 
  • Knowledge of continuous integration, deployment, and delivery practices

Nice to have requirements

  • Experience with Elixir
  • Experience with Ruby
  • Experience with event-driven architecture
  • Experience with UX testing frameworks

Benefits

  • Stock options and Competitive salary
  • Professional development support  (trainings, courses, conferences, books, etc)
  • Access to all the latest tools and equipment you’ll need 
  • Sports compensation, reimbursement for therapy, counseling sessions
  • Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
  • Diversity: 25 countries represented

*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com

*Want to know more about working at Glia?  Check our Glia's Career FAQs

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Company Culture at Glia

The Employee Experience Below at Glia, Compared to a Typical U.S. Based Company
GPTW
94% of employees at Glia say it is a great place to work compared to 54% of employees at a typical U.S.-based company.

100%

98%

97%

96%

96%

Glia-team-picture

What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

Learn All About Glia

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