Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
The team’s setup
This role offers an exciting opportunity to join the team building the core Interaction engine. You'll be working on the systems that orchestrate interactions between agents, visitors, and supervisors across Glia — ensuring the core services have high fault tolerance and reliability.
It is not often that we hire someone from outside to join the core interaction team. This unique opportunity allows you to fast-track your career and learn from our most tenured and senior team members.
Our team is distributed across Tallinn and Tartu, Estonia, operating in the Eastern European time zone (EET/EEST).
The work
As an entry-level software engineer in this team, you are expected to learn fast independently while solving actual business problems under supervision. You will be building Elixir microservices that utilize event-driven architecture with Kafka, backed by Postgres and NoSQL stores, like Redis and DynamoDB. All of our services run on Kubernetes, in Docker containers.
Since all our product teams are self-reliant, at some point you will work on some features that also require front-end work. The exact amount will vary depending on the projects the team undertakes.
Our current tech stack:
Note: We are constantly evolving our tech stack to ensure the usage of the right tools for specific needs, and you will be part of the process of choosing new technologies.
Candidate requirements
It would be great if you had prior experience with event-driven architecture as we are taking on this journey together with you.
We're committed to fostering an inclusive environment and strongly encourage applications from candidates of all genders, backgrounds, and experiences. We believe that diverse perspectives lead to better solutions and a stronger team.
Our company supports work-life balance and offers flexible working arrangements to accommodate various needs. We provide equal opportunities for growth and advancement to all team members.
Benefits
*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
*Want to know more about working at Glia? Check our Glia's Career FAQs
To help businesses reinvent how they support customers in a digital world.
Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.
Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.
We're Pre-IPO, well funded, and growing rapidly. We'd love to meet!
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