Glia Cortex: Exec AI

Lead Your Contact Center Into the AI Era

Revolutionize contact center performance management & workforce planning with a team of next-gen AI Analysts.

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Say goodbye to reporting black holes, complex processes, and outdated tools. With Exec AI’s team of AI Analysts, you can confidently access interaction insights with unprecedented ease.

WHITE PAPER

Build Your Future-Forward Contact Center

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Need Answers? Just Ask

Glia’s conversational AI Analysts let you drill into your data by asking questions in everyday language, so you can:

Instantly Access Insights

Quickly get the insights you need to make data-driven decisions about everything from contact center staffing to interaction quality.

Eliminate Manual Processes

No more manually reviewing call transcripts, comparing reports across systems, or transferring data between spreadsheets.

Reduce Analysis Bottlenecks

Save time, boost cost-efficiency, and bypass human analyst bottlenecks by democratizing access to AI insights across your organization.

Meet Your Powerful New Analysts

Glia’s Exec AI Analysts are just like your current dedicated analysts—only faster, more powerful, and available on demand. Meet your new team:

Quality AnalystGPT

Rely on Quality AnalystGPT for everything related to quality control, trends, and opportunities for improvement. No matter what you want to know, all you have to do is ask.

Customer service built for financial services
Connect traditional calls with on-screen digital activity

Insights AnalystGPT

Questions about contact center performance data? Let Insights AnalystGPT generate custom visual reports and dashboards that give you the complete picture.

Forecast AnalystGPT

Rely on Forecast AnalystGPT to analyze your historical data so you can make informed staffing decisions about near-term operations, long-term planning, and everything in between.

Automate text and voice on single solution

Groundbreaking Capabilities At Every Step

Exec AI opens up a host of game-changing possibilities for leaders. Use it to:
Reporting icon
Gain Insights By Asking
Use conversational language to gain comprehensive, accurate insights in a matter of seconds.
Analyze Unstructured Data
Quickly and easily analyze siloed and unstructured data to generate insights—no need for manual sampling and reviews.
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Predict Staffing Demands
From short-term planning to long-term strategy, ensure your contact center is prepared to deliver on service level targets.
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Track Changing Customer Needs
Rely on AI to analyze the entirety of your interaction data, not just a sample, so you get insights at scale and in near real-time.
Create Custom Dashboards
Easily build and save custom dashboards that let you visualize data in your preferred format.
Safely Implement AI
Confidently rely on Responsible AI AI purpose-built with security guardrails for financial institutions.
AI for All white paper cover mockup.
INFOGRAPHIC

Embed AI Into Every Interaction

Discover 10 ways you can use Glia’s AI for All™ to optimize the contact center experience for execs, customers, agents, and managers.

Read Infographic

Soar Into The Future With Exec AI

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