Glia Cortex: Manager AI

Unprecedented Power For Frontline Leaders

Streamline workflows, automate manual interaction reviews, and gain groundbreaking insights with AI.

Say goodbye to inadequate sampling and manual reviews. Glia Cortex Manager AI transforms the way contact center team leaders access quality insights, coach agents, assess compliance, and beyond.

WHITE PAPER

Build Your Future-Forward Contact Center

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Insights At Your Fingertips, Just Ask

Glia Cortex Manager AI lets you uncover critical insights by asking questions in natural language, so you can:

Instantly Analyze Interactions

Whether you’re assessing quality control or looking for coaching opportunities, Manager AI lets you drill into interactions at lightning speed.

Automate Tedious Processes

Say goodbye to sifting through transcripts, listening back to calls, and manually reviewing a subset of interactions.

Illustration depicting a woman manager with an icon depicting efficiency.

Effortlessly Unlock Efficiency

Manager AI is fast to implement, so you can leverage the power of Gen AI almost instantly.

Supercharged Capabilities At Every Step

Spend less time searching for answers and more time optimizing your contact center. With Manager AI, you can:
Extract Real-Time Insights
No more waiting for the data you need to understand agent performance, customer sentiment, interaction trends, and more.
Rely On Accurate Interaction Summary
Remove subjectivity and bias by using AI to automate post-call wrap-ups so you can access accurate, standardized records.
Analyze Every Interaction, Not Just A Sample
Let AI automatically evaluate every interaction, ensuring comprehensive and efficient quality analysis.
Ensure Quality and Compliance
Assess individual interactions and track larger patterns so you can identify training and coaching opportunities.
Transcribe icon
Automatically Transcribe and Evaluate Calls
Use AI to transcribe interactions in real time so you and your agents get time back to focus on more important work.
Confidently Implement AI
Deploy Responsible AI purpose-built with security guardrails for financial institutions.

Introducing Your AI All-Star Lineup

Discover the Glia Cortex AI features that empower game-changing contact center management possibilities:

Quality AnalystGPT

Gain unprecedented insights into fast-changing customer needs in near real-time and at scale—using natural language.

Customer service built for financial services
Connect traditional calls with on-screen digital activity

Insights AnalystGPT

Generate custom reports and visualize data in your preferred formats, simply by asking questions.

Coming Soon

Cortex Interaction Analyzer

Automatically assess your full spectrum of interactions without disrupting agent workflows, so you get comprehensive and efficient quality analysis. 

Automate text and voice on single solution
AI for All white paper cover mockup.
INFOGRAPHIC

More Than Just Manager AI

Read our infographic to learn 10 ways you can use Glia’s AI for All™ to enhance the contact center experience for customers, agents, and executives.

Read Infographic

Take Control With Manager AI

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