As a Technical Writer, you’ll help our team to describe the different Glia's components and how to integrate them with our client's enterprise core platform, increasing the quality of the product documentation to make the high-growth of Glia and its user base sustainable.

The role
You will create clear and concise articles for various target groups; for example, operators who use the Glia to provide digital customer support, as well as developers integrating parts of Glia SDK into their existing systems. This role demands you to own all of our public documentation including our developer documents and support documents.

What you'll do

• Creating, improving, and maintaining the product’s Knowledge Base
• Assisting the engineers in creating REST API and SDK API documentation
• Planning the product documentation as a whole and creating a clear structure for the documentation to help each reader group reach their goals
• Analyzing the documentation versus reader interaction by implementing relevant metrics and analytics

Requirements

• 2+ years of experience as a technical writer
• Experience with OpenAPI and REST API in general
• Deep understanding of the software development life cycle and other engineering practices
• Interest and ability to learn new technologies from an end-user perspective via hands-on experimentation
• Good research and analytical skills to be able to gather, understand, and interpret new technically complex information
• Fluency in US English, with special attention to writing skills and grammar

Bonus

• Previous experience in software and/or product development (e.g. as a system analyst, software engineer or QA)
• Basic know-how on CSS and HTML, JSON, Markdown, Git, common Linux/macOS command-line tool