Engineering Manager, Conversational AI

About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

As an Engineering Manager, you will be a part of a single (two-pizza) engineering team. You will be responsible for the people that make up the team. You will ensure that the team collaborates effectively, that the team has the right skills and capabilities, and that everyone on the team is excited to contribute.

The role

At Glia, Engineering Managers play a critical role in the growth and sustainability of our effective engineering organization.

Your team will also have a Tech Lead who will be your partner. While you will be responsible for the people on the team, then the Tech Lead will be responsible for the technical direction and delivery of the team.

In addition to being a part of an engineering team, you will also be a part of an engineering management team. With your peers from other teams, you will form a group that collaboratively works on broader initiatives and larger organizational challenges & opportunities.

What you'll do

Ensure that your team has the right people to deliver on its objectives. You will do so through hiring, training, and performance management.
Coach the members of your team to support them and to help them grow professionally.
Sponsor your teammates so they get to work on challenging problems, are excited to contribute, and are recognized for their contributions.
Build trust-based relationships with the members of your team through 1:1s to facilitate effective feedback and flow of information.
Lead different rituals and facilitate conversations to ensure that your team collaborates effectively.

Requirements

Experience in software engineering.
Empathy for helping individuals to overcome obstacles and collaborate with others effectively.
Ability to support people through coaching, without telling them what to do.
Ability to communicate clearly both verbally and in writing.
Ability to attract other great people to work with.
Ability to motivate and inspire.
Ability and courage to have difficult conversations candidly and empathetically.
Ability to foster a fair and inclusive environment.
Ability to manage your own time and prioritize your work.
Willingness to collaborate with your manager and peers on refining your methods.

Benefits

Glia stock options and competitive salary
Diversity: 18 languages and 15 countries represented.
Professional development support (trainings, courses, conferences, books, etc)
Transparent career development system
Different options for your working preferences (office, remote, flexible)
Access to all the latest tools and equipment you’ll need
Sports compensation, reimbursement for therapy, counseling sessions
Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
Generous referral bonuses

*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

*Want to know more about working at Glia? Check our Glia's Career FAQs

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94% of employees at Glia say it is a great place to work compared to 54% of employees at a typical U.S.-based company.

Source: Great Place to Work® 2023 Global Employee Engagement Study.

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Our customers would rate the service we deliver as "excellent".

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When you join the company, you are made to feel welcome.

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I am treated as a full member here regardless of my position.

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People here are given a lot of responsibility.

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Our facilities contribute to a good working environment.

Learn More

What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.