About Glia
Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
The Role:
We are looking for an experienced and dynamic Director of Sales Engineering to lead our pre-sales efforts and drive business growth. This role will shape our pre-sales technical strategy and you will be responsible for building and leading a team of high performing, skilled sales engineers. The ideal candidate will have a strong technical background, exceptional leadership skill and be a strong cross functional collaborator.
What you’ll do:
- Lead and develop a high performing team of sales engineers, providing mentorship, guidance and career development opportunities while fostering a collaborative, high performance culture
- Collaborate with the sales team to identify technical requirements and develop customized solutions that address complex client needs, while driving revenue growth and customer satisfaction.
- Partner with sales leadership to define and implement pre-sales strategies that align with company goals and market demands
- Oversee the creation and delivery of compelling technical presentations, product demonstrations and proof of concept projects for prospective clients
- Work closely with product management and product marketing to provide market feedback and influence product roadmap based on customer needs and competitive landscape
- Analyze and optimize pre-sales processes to improve efficiency, win rates, customer satisfaction and position for scaling the SE organization
- Contribute to the development of sales enablement materials, including technical documentation, demo scripts, use cases and best practices
Requirements:
- 10+ years of experience in pre-sales engineering or technical sales, with at least 5 years in a leadership position
- Proven track record of building and leading successful teams with excellent communication, presentation and interpersonal skills
- Experience working with enterprise level clients and managing complex sales cycles
- Strong analytical and problem solving skills
- Demonstrated ability to manage complex technical projects, demonstrate clear business value and lead technical strategy in sales engagements
- Prior experience as a Sales Engineer or in a similar technical role, preferably in B2B environments
- Strong understanding of SIP/Telephony systems, contact centers systems
- Strong understanding of core technologies: HTML, CSS, JavaScript, API integrations
- Expertise in front office solutions for sales and service use cases
- Ability to grasp complex technical concepts quickly and translate them into business value
- Translate technical information into business language for non-technical stakeholders
- The ability to validate the feasibility of proposed technical solutions
- Technical degree from a highly-regarded university
- Consistent performance in top 10% of peer groups as demonstrated by promotion trajectory, expanding roles and responsibility, and/or metric attainment
- Demonstrated ability to build new processes and frameworks to help the team and broader company scale
Bonus:
- Master’s Degree in technical field or MBA or equivalent experience
Security & Compliance background
Does this sound like you? If so, you’re probably one of us.
- You’re a pro, but love a good laugh
- You’re independent, but love to collaborate
- You have a heart for coaching and mentoring
- You’re insatiably curious
- You thrive in fast-paced environments
- You don’t mind a good debate to find the best ideas
- You love to take the lead and focus on result
Benefits
- Exciting, dynamic and rapid growth environment
- Collaborative culture with autonomy and purpose
- Incredible mentors & investors that are an active part of the company
- Team events including nights out and team travel
- Free gym membership (you have to commit to going 3x per week!)
- Diversity: 18 languages and 11 countries represented
- Competitive base salary & benefits
- Participation in employee option pool
*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
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