Glia Client Experience: Granite Credit Union

Discover how Granite Credit Union elevated its member service by strategically integrating AI solutions while maintaining their signature personal touch. Chief Information Officer, Cindy Clark, shares how the credit union leverages Glia Virtual Assistants (GVA) and Cortex AI tools to provide 24/7 support, streamline operations, and empower its team to focus on high-value member interactions. 

Watch to learn how Granite CU achieved:

• Outstanding Member Satisfaction: 4.7/5 satisfaction score with 24/7 bilingual virtual assistant support, delivering instant answers when members need them.
• Dramatic Time Savings: 1,400 hours saved in just 4 months through AI-powered documentation, equivalent to gaining a full-time employee.‍
• Enhanced Quality Management: Large reduction in time spent reviewing calls, while gaining deeper member insights.

Read the case study to learn more.