From Hype to Help: Unpacking Generative AI’s Impact on Member Service

Artificial intelligence (AI) is not just here, it's here to stay—and it can help your credit union succeed. AI tools can help improve call center efficiency, manage and mitigate risk, and improve member service. 

So, where is this going, how fast is it happening, and what does it mean for member service at credit unions? How can it be used to redefine efficiency and revolutionize member success?

To help you answer these questions, Glia Chief Product Officer Jay Choi hosted a fireside chat with two experts in the field: former Head of Support at OpenAI (creator of ChatGPT) Yaniv Markovski and Char Sears at Unitus Community Credit Union.

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They discussed: 

• How AI is changing the member service game 
• What Generative AI (GenAI) is good at and how it can be used to improve call center efficiency, drive member loyalty, and manage risk
• Challenges and risks you need to consider with GenAI
• How to implement easy but powerful tools to help serve your members

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Watch the webinar today to catch exciting product announcements from Glia covering new AI and Generative AI capabilities and industry benchmarking.

Access the webinar