How does Queensborough National Bank & Trust maintain its personal touch while embracing digital innovation? Digital Experience Manager, Cody Creswell, shares his favorite Glia features that help his team deliver efficient and personalized service across all channels.
Discover how Queensborough leverages Glia to improve customer experience:
- Call Visualizer transforms routine phone calls into guided visual experiences—perfect for walking customers through complex banking tasks.
- Business Rules automates and enhances service based on unique triggers to ensure customers receive the service they need, when they need it.
- AutoComplete assists agents when handling routine messages, allowing them more time for resolving more complex inquiries.
