Traditional secure messaging solutions have typically replicated email systems, resulting in long delays in responses and requiring customer service reps to manage multiple systems for customer interactions.
Glia Secure Conversations solves these customer and agent challenges, allowing for efficient consolidation of staff onto a single platform for all digital communications. Further, as part of Glia’s Digital Customer Service solution, Secure Conversations allows logged-in customers to seamlessly escalate from an asynchronous conversation to a real-time conversation, speeding up the time to resolution.
Watch the video above to learn more about Secure Conversations streamlines the customer and agent experience.
