Unified Interaction Management vs. Traditional CCaaS

Why Legacy Solutions Fall Short

You need a solution built with the modern customer experience landscape in mind: Glia’s Unified Interaction Management (UIM) platform was built for the financial services industry of today.

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Benefits

UIM

CCaaS

Cloud-Based CCaaS Software

Digital Voice, Video, SMS, Chat, Email, and Virtual Assistant Interactions

Pre-Built Integrations with Banking Cores & OLB Software

ChannelLess® Architecture - No disconnects or breaks

Live Observation - Full visual context into your online visitor’s digital journey

Unlimited Seats + Usage Pricing

AI That’s Built for Banking

Purpose-Built, not General Purpose

Our platform is purpose-built for finance, with pre-built integrations to major online banking platforms, core system providers, and key insurance partners.

A Truly ChannelLess^® Experience

Glia creates a genuinely seamless customer experience, with no disconnects or restarts needed when switching between channels. Transition users from phone to live chat, from chatbot to human, without any stop-and-start.

Responsible, Turnkey AI

Glia Cortex is our AI platform that’s made with the safety and security needs of the financial industry in mind. Pre-built virtual assistants understand over 800 common banking tasks and drive deep journeys that go beyond FAQ.

Compared to Traditional CCaaS

Conversion Rate

30%

Decrease in AWT & AHT

30%

Increase in CSAT

"Glia has become the benchmark we use to evaluate other vendors.”

- Char Sears, VP of Member Experience and Product Management, Unitus Credit Union

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“Glia’s strong relationship with Q2, our online banking platform, enabled a smooth launch and a proven solution”

- Lauren Livick, Digital Product Manager, Global Payments and Deposits, Umpqua Bank

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“The Glia platform allows us to consolidate digital, AI, and phone, streamlining our member service operations and helping us to best serve our community.”

- Adam Ferguson, VP of Operations, Illinois Community Credit Union

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