Let customers connect with your company as easily as they connect with friends.
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Create meaningful two-way conversations.
Enhance Interactive Text Alerts and Campaigns.
Provide personalized one on one outreach with Service Rep Affinity.
Enable a popular, convenient way for customers to engage.
Seamlessly transition them to a more secure channel.
Deliver a full DCS experience from anywhere, even on the go.
Offer a digital option to on-hold.
Reduce contact center phone congestion.
Reduce friction and frustration on both sides of the conversation.
With SMS customer service, customers can send or respond to a message whenever they’d like—even after hours.
Combine SMS messaging with Glia’s AI Management chatbots for a faster, more consistent support experience.
SMS is part of Glia’s seamless DCS platform, fully integrated within Glia’s ChannelLess® Architecture.
