The Glia Catalyst Awards

Quontic Bank has mastered the art of ChannelLess^® banking. By seamlessly integrating multiple channels to create a cohesive customer journey, Quontic Bank proves that improved efficiency and enhanced customer experience go hand in hand.

Service 1st Federal Credit Union significantly boosted efficiency and deepened connections by blending AI tools with human expertise. They improved efficiency while deepening customer connections. It's not about robots replacing people; it's about technology empowering humans to do what they do best–build relationships.

Umpqua Bank embraced cutting-edge digital strategies, transitioning from a standalone app to a fully integrated digital support system within their online banking platform. The result? A digital banking experience that's not just convenient, but personal too.

Covered Insurance is rewriting the playbook on customer support. By empowering agents to shine across multiple channels, it’s unlocked a secret weapon in the battle for customer loyalty—and created a customer support environment that far exceeds expectations.

Can a contact center handle more volume while also improving key metrics? Yes—just ask Azura Credit Union. In just one year, it generated dramatic gains in efficiency, ease of digital use, and conversions—all thanks to implementing ChannelLess^® architecture.