Noticias del servicio de atención al cliente de Glia Digital-First

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November 13, 2024

[CUSO Magazine] Digital Member Experience: The Key to Loyalty [CUSO Magazine] Digital Member Experience: The Key to Loyalty

Andrea Argueta warns credit unions of the dangers of becoming digital laggards and risks of falling behind on member expectations.

[Credit Union Connection] Embracing the Double Edged Sword That Is AI

November 7, 2024

[Credit Union Connection] Embracing the Double Edged Sword That Is AI [Credit Union Connection] Embracing the Double Edged Sword That Is AI

Jake Tyler discusses how credit unions can strike the right balance between automation and the human touch to deliver seamless member interactions.

[Insurance Innovation Reporter] How to Leverage AI Responsibly for Policyholders, CSRs and Managers

October 30, 2024

[Insurance Innovation Reporter] How to Leverage AI Responsibly for Policyholders, CSRs and Managers [Insurance Innovation Reporter] How to Leverage AI Responsibly for Policyholders, CSRs and Managers

Effective AI implementation balances compliance and human oversight. Companies that adopt this approach can streamline processes and enhance both CSR and policyholder experiences.

Glia Announces Winners of Inaugural Catalyst Awards at Interact 2024

October 29, 2024

Glia Announces Winners of Inaugural Catalyst Awards at Interact 2024 Glia Announces Winners of Inaugural Catalyst Awards at Interact 2024

Five financial services companies recognized for transforming customer interactions

Glia Kicks Off Interact 2024 with Powerful AI Innovation

October 28, 2024

Glia Kicks Off Interact 2024 with Powerful AI Innovation Glia Kicks Off Interact 2024 with Powerful AI Innovation

New Responsible AI functionality gives effortless experiences for customers, agents and managers

October 22, 2024

Chad Haydar Joins Glia as Senior Vice President of Alliances & Channels Chad Haydar Joins Glia as Senior Vice President of Alliances & Channels

Contact center tech leader to build and strengthen Glia’s expanding partner ecosystem

[Solutions by Text] Solutions by Text and Glia Partner, Strengthening Digital Customer Interactions for Banks and Credit Unions

October 22, 2024

[Solutions by Text] Solutions by Text and Glia Partner, Strengthening Digital Customer Interactions for Banks and Credit Unions [Solutions by Text] Solutions by Text and Glia Partner, Strengthening Digital Customer Interactions for Banks and Credit Unions

Partnership connects financial institutions with consumers through sophisticated real-time messaging and compliance-friendly integration

[Insurity] Insurity Announces Glia to Deliver Keynote on Enhancing Insurance Interactions with AI at Excellence in Insurance

October 15, 2024

[Insurity] Insurity Announces Glia to Deliver Keynote on Enhancing Insurance Interactions with AI at Excellence in Insurance [Insurity] Insurity Announces Glia to Deliver Keynote on Enhancing Insurance Interactions with AI at Excellence in Insurance

Glia’s keynote will provide an in-depth look at how insurers are unifying communication channels, leveraging AI to support frontline teams, and delivering context-rich customer interactions

[Coconut Software] Coconut Software and Glia Partner to Further Unify Interactions

October 9, 2024

[Coconut Software] Coconut Software and Glia Partner to Further Unify Interactions [Coconut Software] Coconut Software and Glia Partner to Further Unify Interactions

Collaboration enables credit unions and banks to connect chat, IVR, appointment scheduling and more.

October 3, 2024

Glia Launches Unified Interactions Index Online Calculator Glia Launches Unified Interactions Index Online Calculator

Glia delivers a simple, guided digital process for banks and credit unions to benchmark and evaluate impact of service interactions

[Bankadelic] Episode 166: A New and Better Way to Measure Success With Customers

September 28, 2024

[Bankadelic] Episode 166: A New and Better Way to Measure Success With Customers [Bankadelic] Episode 166: A New and Better Way to Measure Success With Customers

Glia's Rick DeLisi introduces the 2024 Unified Interactions Index, which goes beyond measuring customer experience to also incorporate efficiency and effectiveness in contact centers.

[Finopotamus] The Path Toward Responsible AI for Credit Unions

September 25, 2024

[Finopotamus] The Path Toward Responsible AI for Credit Unions [Finopotamus] The Path Toward Responsible AI for Credit Unions

Glia's Jake Tyler reveals how credit unions can incorporate AI across their organization to provide immediate value for members, agents and managers – all while protecting their organization.

[BankBeat] The Three Characteristics of Responsible AI

September 16, 2024

[BankBeat] The Three Characteristics of Responsible AI [BankBeat] The Three Characteristics of Responsible AI

Glia's Jake Tyler shares the 3 key characteristics of Responsible AI and how banks can optimize the potential of it while maintaining the highest standards of safety, compliance and effectiveness.

August 15, 2024

[BAI] Banks Need a Customer Service Platform That’s Actually Built for Finance [BAI] Banks Need a Customer Service Platform That’s Actually Built for Finance

Jay Choi discusses the difference between horizontal and vertical SaaS — and which is suited for financial services — to ensure long-run cost savings and security.

[Creating Superfans] Dan Michaeli on Transforming Customer Support with AI

August 8, 2024

[Creating Superfans] Dan Michaeli on Transforming Customer Support with AI [Creating Superfans] Dan Michaeli on Transforming Customer Support with AI

Brittany Hodak and our CEO, Dan Michaeli, talk about the balance of efficiency and human responsibility, the use of “digital body language,” and the importance of a ChannelLess experience.

Glia Launches Unified Interactions Report and Index, Unveiling New Industry Benchmarking Tool for Customer Interactions

July 18, 2024

Glia Launches Unified Interactions Report and Index, Unveiling New Industry Benchmarking Tool for Customer Interactions Glia Launches Unified Interactions Report and Index, Unveiling New Industry Benchmarking Tool for Customer Interactions

Glia provides a new, unified way for banks and credit unions to define and measure the value created by comprehensive customer interactions

[Insurity] Insurity Interaction Platform, Powered by Glia, to Transform Digital Engagement for Carriers and MGAs

July 16, 2024

[Insurity] Insurity Interaction Platform, Powered by Glia, to Transform Digital Engagement for Carriers and MGAs [Insurity] Insurity Interaction Platform, Powered by Glia, to Transform Digital Engagement for Carriers and MGAs

The interaction platform enables insurers to create more revenue opportunities, resolve claims faster, and foster collaboration among underwriters and agents

[Finopotamus] Women in Technology: Glia’s Andrea Argueta

July 11, 2024

[Finopotamus] Women in Technology: Glia’s Andrea Argueta [Finopotamus] Women in Technology: Glia’s Andrea Argueta

Finopotamus spotlights innovative women who are positively impacting technology applications in the credit union industry, and beyond -- including Glia's Andrea Argueta.

July 1, 2024

[Bank Director] The 3 Key Elements of Responsible AI [Bank Director] The 3 Key Elements of Responsible AI

Banks can use a responsible AI framework to better evaluate whether potential partners and technologies meet specific privacy, security and compliance standards.

Glia Delivers Unified Interactions to CU*Answers’ Digital Banking Platform

June 25, 2024

Glia Delivers Unified Interactions to CU*Answers’ Digital Banking Platform Glia Delivers Unified Interactions to CU*Answers’ Digital Banking Platform

CUSO partners to provide seamless digital-first member interactions for credit union community

June 25, 2024

[BIGcast] The Road to Responsible AI [BIGcast] The Road to Responsible AI

Host Glen Sarvady speaks with Jake Tyler about Glia's approach to delivering ethical AI solutions to financial institutions.

Glia Brings Unified Interactions to NCR Voyix’s Mobile Banking App

June 12, 2024

Glia Brings Unified Interactions to NCR Voyix’s Mobile Banking App Glia Brings Unified Interactions to NCR Voyix’s Mobile Banking App

Deepened partnership redefines how financial institutions serve and support customers in digital world

[Bank Business News] The Power of Unified Customer Interactions

May 15, 2024

[Bank Business News] The Power of Unified Customer Interactions [Bank Business News] The Power of Unified Customer Interactions

How a unified interaction management strategy can not only help banks remain relevant but outpace competition.

[Bankadelic] Answering the Call to Overhaul the Call Center

April 25, 2024

[Bankadelic] Answering the Call to Overhaul the Call Center [Bankadelic] Answering the Call to Overhaul the Call Center

Dan Michaeli, our CEO and Co-Founder, walks host Lou Carlozo through how to redefine customer interactions and bring support to higher (and previously unattainable) levels.

[Finopotamus] Hippodrome Experts Panel: Avoiding Tech Gaps and Overlaps

April 8, 2024

[Finopotamus] Hippodrome Experts Panel: Avoiding Tech Gaps and Overlaps [Finopotamus] Hippodrome Experts Panel: Avoiding Tech Gaps and Overlaps

Paul Sheets shares how credit unions can avoid gaps and overlaps in their tech stacks with a unified service approach, delivering the high-quality, personalized experiences that members demand

Glia Releases 2024 State of the Insurance Agent Experience Report

April 2, 2024

Glia Releases 2024 State of the Insurance Agent Experience Report Glia Releases 2024 State of the Insurance Agent Experience Report

Survey of 500+ P&C insurance agents finds more seamless, digitally optimized carrier support channels are needed

[Credit Union Connection] Technology and Member Experience Are Coming Together! Glia EVP Paul Sheets Discusses How at GAC

March 25, 2024

[Credit Union Connection] Technology and Member Experience Are Coming Together! Glia EVP Paul Sheets Discusses How at GAC [Credit Union Connection] Technology and Member Experience Are Coming Together! Glia EVP Paul Sheets Discusses How at GAC

Sarah Snell Cooke sat down with Glia’s Paul Sheets, EVP of success and services, to discuss the growth of AI in digital member service.

March 19, 2024

[BIGcast] Consumers and Members - Unified Needs, Diverse Motivators [BIGcast] Consumers and Members - Unified Needs, Diverse Motivators

Highlights from the 2024 Government Affairs Conference: Listen as Glia’s Paul Sheets shares a fresh take on "Contact Center as a Service"

[CU Times] 2024: The Year of Unified Interaction Management

March 18, 2024

[CU Times] 2024: The Year of Unified Interaction Management [CU Times] 2024: The Year of Unified Interaction Management

An investment in a modern, inclusive approach to member support and engagement is an investment in the future. [Login required.]

[CU Broadcast] Glia's Paul Sheets Talks Launching Unified Interaction Management

March 10, 2024

[CUBroadcast] Glia's Paul Sheets Talks Launching Unified Interaction Management [CUBroadcast] Glia's Paul Sheets Talks Launching Unified Interaction Management

Glia’s EVP of Customer Success joined Mike Lawson in the GAC 2024 Studio Lounge to discuss new member service model Glia recently launched called: Unified Interaction Management (UIM)

Rebecca Martin Joins Glia as Chief Marketing Officer

January 3, 2024

Rebecca Martin Joins Glia as Chief Marketing Officer Rebecca Martin Joins Glia as Chief Marketing Officer

Seasoned marketing leader joins Glia to drive differentiation, support growth

[Finopotamus] Holiday IT Wish List for 2024

December 22, 2023

[Finopotamus] Holiday IT Wish List for 2024 [Finopotamus] Holiday IT Wish List for 2024

Forward-looking fintech and credit union executives shared their tech hopes and forecasted market realities for 2024

[CU Broadcast] Acadia FCU Drives New Operational Efficiencies with Glia's Interaction Platform

December 4, 2023

[CU Broadcast] Acadia FCU Drives New Operational Efficiencies with Glia's Interaction Platform [CU Broadcast] Acadia FCU Drives New Operational Efficiencies with Glia's Interaction Platform

Hear the discussion on how Acadia has driven new efficiencies by centralizing member service on the Glia Interaction Platform

Glia describe las 3 principales tendencias para las instituciones financieras para 2024

November 29, 2023

Glia describe las 3 principales tendencias para las instituciones financieras para 2024 Glia describe las 3 principales tendencias para las instituciones financieras para 2024

Glia ha descrito tres tendencias emergentes para superar con éxito los desafíos a los que se enfrentan las instituciones financieras.

[Credit Union Times] Improving the Member Experience Through M&A Activity

November 27, 2023

[Credit Union Times] Improving the Member Experience Through M&A Activity [Credit Union Times] Improving the Member Experience Through M&A Activity

Having merged with three CUs in the past two years, WyHy FCU shares three technology-driven best practices

Glia Ranked Number 225 Fastest-Growing Company in North America on the 2023 Deloitte Technology Fast 500™

November 8, 2023

Glia Ranked Number 225 Fastest-Growing Company in North America on the 2023 Deloitte Technology Fast 500™Glia Ranked Number 225 Fastest-Growing Company in North America on the 2023 Deloitte Technology Fast 500™

Drives 629% revenue growth, securing Fast 500 ranking for fourth consecutive year

Glia Launches New AI Tools for Financial Institutions

November 1, 2023

Glia Launches New AI Tools for Financial Institutions Glia Launches New AI Tools for Financial Institutions

Glia expands AI Toolset to help organizations take advantage of generative AI to drive efficiency and improve the CX

Glia Surpasses AI Leadership Milestone in Financial Services with 100+ Glia Virtual Assistant Customers

November 1, 2023

Glia Surpasses AI Leadership Milestone in Financial Services with 100+ Glia Virtual Assistant Customers Glia Surpasses AI Leadership Milestone in Financial Services with 100+ Glia Virtual Assistant Customers

Growing number of banks and credit unions harnessing GVA chatbots to automate support

[Bankadelic] Special Episode: the Second Ever Bankadelic Halloween Spooktacular

October 31, 2023

[Bankadelic] Special Episode: the Second Ever Bankadelic Halloween Spooktacular [Bankadelic] Special Episode: the Second Ever Bankadelic Halloween Spooktacular

Glia's Jake Tyler joins Lou Carlozo and other leaders to talk about the tricks & treats of the financial industry in 2023.

[FinTech Magazine] REV: Serving Communities Better by Going Digital

October 26, 2023

[FinTech Magazine] REV: Serving Communities Better by Going Digital [FinTech Magazine] REV: Serving Communities Better by Going Digital

REV Federal Credit Union CTO Zac Streelman discusses how digitalisation is helping the organisation better serve its members and wider communities

Glia’s Digital Interaction Solutions Now Available within Lumin’s Digital Banking Platform via New Partnership

October 11, 2023

Glia’s Digital Interaction Solutions Now Available within Lumin’s Digital Banking Platform via New Partnership Glia’s Digital Interaction Solutions Now Available within Lumin’s Digital Banking Platform via New Partnership

Collaboration redefines how credit unions serve and support members in the digital domain

[Credit Union Times] 3 Ways to Improve Member Service Efficiency

October 4, 2023

[Credit Union Times] 3 Ways to Improve Member Service Efficiency [Credit Union Times] 3 Ways to Improve Member Service Efficiency

Learn how to better retain high-quality service staff and ultimately deliver better member experiences.

Glia and Insurity Partner to Enhance Claims Management Process for Customers and Agents

September 26, 2023

Glia and Insurity Partner to Enhance Claims Management Process for Customers and Agents Glia and Insurity Partner to Enhance Claims Management Process for Customers and Agents

Integrated digital communication and collaboration tools deliver speed and ease for P&C insurers

Glia Recognized as an InsurTech100 Company

September 20, 2023

Glia Recognized as an InsurTech100 Company Glia Recognized as an InsurTech100 Company

Joins Fintech Global’s list of the most innovative insurance tech leaders

August 29, 2023

[Financial Brand] Is ChatGPT Ready for Banking? Yes and No [Financial Brand] Is ChatGPT Ready for Banking? Yes and No

Jake Tyler, Glia's AI and automation market lead, dives into the value and drawbacks of generative AI (like ChatGPT) for financial services.

August 23, 2023

Glia Named Technology CUSO of the Year Glia Named Technology CUSO of the Year

Finopotamus honors Glia with Tekkie Award for helping credit unions harness the power of member interactions

[Finopotamus] 2023 Tekkie Award for Tech CUSO of the Year: Co-Winners Glia and Member Driven Technologies

August 23, 2023

[Finopotamus] 2023 Tekkie Award for Tech CUSO of the Year: Co-Winners Glia and Member Driven Technologies [Finopotamus] 2023 Tekkie Award for Tech CUSO of the Year: Co-Winners Glia and Member Driven Technologies

Our CEO is interviewed about how Glia is helping credit unions harness the power of member interactions

[Fintech Nexus] Five Chatbot Fails and How to Avoid Them

August 18, 2023

[Fintech Nexus] Five Chatbot Fails and How to Avoid Them [Fintech Nexus] Five Chatbot Fails and How to Avoid Them

Jake Tyler examines how a poorly implemented chatbot will do more harm than good. Avoiding these five pitfalls increases the likelihood of success.

Acadia Federal Credit Union Drives New Efficiencies by Centralizing Member Service on the Glia Interaction Platform

August 8, 2023

Acadia Federal Credit Union Drives New Efficiencies by Centralizing Member Service on the Glia Interaction Platform Acadia Federal Credit Union Drives New Efficiencies by Centralizing Member Service on the Glia Interaction Platform

Maintains personal ‘Acadia’ touch with unified platform for call center and digital interactions

[CUToday] Acadia FCU Says it’s Been Able to Offer ‘Digitally Transformed Member Services’ Following Partnership With Glia

August 8, 2023

[CUToday] Acadia FCU Says it’s Been Able to Offer ‘Digitally Transformed Member Services’ Following Partnership With Glia [CUToday] Acadia FCU Says it’s Been Able to Offer ‘Digitally Transformed Member Services’ Following Partnership With Glia

Digital usage climbs while average wait time decreases for Acadia FCU members.

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