Noticias del servicio de atención al cliente de Glia Digital-First

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[CUToday] Unitus Community CU Launches New Spanish Language Chatbot in Partnership With Glia

July 27, 2023

[CUToday] Unitus Community CU Launches New Spanish Language Chatbot in Partnership With Glia [CUToday] Unitus Community CU Launches New Spanish Language Chatbot in Partnership With Glia

Unitus Community CU is the first credit union in Oregon to offer a Spanish-language chatbot

Unitus Community Credit Union Launches Spanish-Language Chatbot with Glia

July 26, 2023

Unitus Community Credit Union Launches Spanish-Language Chatbot with Glia Unitus Community Credit Union Launches Spanish-Language Chatbot with Glia

In partnership with Glia, Unitus expands its reach to Spanish-speaking members through an inclusive chat experience

Unitus Community Credit Union lanza un chatbot en español con Glia

July 26, 2023

Unitus Community Credit Union lanza un chatbot en español con Glia Unitus Community Credit Union lanza un chatbot en español con Glia

Unitus es la primera cooperativa de crédito del noroeste del Pacífico en ofrecer un chatbot de habla hispana

[Fintech Nexus] AI-powered virtual assistant by Glia transforms banking by phone and online

July 20, 2023

[Fintech Nexus] AI-Powered Virtual Assistant by Glia Transforms Banking by Phone and Online [Fintech Nexus] AI-Powered Virtual Assistant by Glia Transforms Banking by Phone and Online

Glia's voice banking solution extends its Al-powered virtual assistants to banking customer phone calls, replacing menu-based IVR technology.

[Smart Customer Service] Digital Customer Service Is the Future, But Don't Get Rid of the Phone Just Yet

July 18, 2023

[Smart Customer Service] Digital Customer Service Is the Future, But Don't Get Rid of the Phone Just Yet [Smart Customer Service] Digital Customer Service Is the Future, But Don't Get Rid of the Phone Just Yet

Glia's CPO iscusses why businesses must not only commit to maintaining but also modernizing their call centers to strengthen customer relationships

June 27, 2023

Glia Earns Great Place To Work Certification™ for Third Year in a Row Glia Earns Great Place To Work Certification™ for Third Year in a Row

94% of employees say that Glia is a great place to work

[The Paypers] Glia and Illuma Partner to Implement Voice Authentication

June 22, 2023

[The Paypers] Glia and Illuma Partner to Implement Voice Authentication [The Paypers] Glia and Illuma Partner to Implement Voice Authentication

Provider of Digital Customer Service Glia and fintech company Illuma have partnered to facilitate voice authentication for customer service.

Glia and Illuma Partnership Brings Seamless Voice Authentication to Customer Interactions

June 20, 2023

Glia and Illuma Partnership Brings Seamless Voice Authentication to Customer Interactions Glia and Illuma Partnership Brings Seamless Voice Authentication to Customer Interactions

Evans Bank and WyHy FCU among first to deploy Illuma Shield™ on Glia Interaction Platform

Glia Named a 2023 Best Place to Work in Financial Technology by American Banker for Second Year in a Row

June 13, 2023

Glia Named a 2023 Best Place to Work in Financial Technology by American Banker for Second Year in a Row Glia Named a 2023 Best Place to Work in Financial Technology by American Banker for Second Year in a Row

Company acknowledged for flexible, transparent culture

WyHy Federal Credit Union Transforms Member Account Security with Rapid Deployment of Illuma Shield Voice Authentication on Glia Platform

June 7, 2023

WyHy Federal Credit Union Transforms Member Account Security with Rapid Deployment of Illuma Shield Voice Authentication on Glia Platform WyHy Federal Credit Union Transforms Member Account Security with Rapid Deployment of Illuma Shield Voice Authentication on Glia Platform

Wyoming based credit union implements state-of-the-art voice verification software on Glia Interaction Platform to secure member transactions

[American Banker] Best Places to Work in Fintech 2023

June 5, 2023

[American Banker] Best Places to Work in Fintech 2023 [American Banker] Best Places to Work in Fintech 2023

Glia ranks #18 on the Best Places to Work in Fintech list for 2023. See insights into what differentiates our workplace culture. [Login required.]

May 24, 2023

[BAI] Digitalizing Customer Service and Support in SMB Lending [BAI] Digitalizing Customer Service and Support in SMB Lending

Banks that provide seamless, digitally optimized online application experiences will be well positioned to attract business & increase profitability

[Finopotamus] Unitus Community Credit Union Becomes Regional Leader With New Spanish ChatBot

May 18, 2023

[Finopotamus] Unitus Community Credit Union Becomes Regional Leader With New Spanish ChatBot [Finopotamus] Unitus Community Credit Union Becomes Regional Leader With New Spanish ChatBot

Credit union realizes "impressive results" with virtual branch and virtual assistants via Glia Interaction Platform.

Lisa Paccione Joins Glia as Executive Vice President of Sales

May 17, 2023

Lisa Paccione Joins Glia as Executive Vice President of Sales Lisa Paccione Joins Glia as Executive Vice President of Sales

Sales veteran joins from Twilio to power growth globally

Glia is a Diamond Sponsor at Duck Creek Technologies’ Formation ’23 Event

May 8, 2023

Glia is a Diamond Sponsor at Duck Creek Technologies’ Formation ’23 Event Glia is a Diamond Sponsor at Duck Creek Technologies’ Formation ’23 Event

Glia CEO to present on how insurance companies can redefine how they interact with policyholders and agents

Glia Expands Executive Team with Chief Product Officer Jay Choi

May 4, 2023

Glia Expands Executive Team with Chief Product Officer Jay Choi Glia Expands Executive Team with Chief Product Officer Jay Choi

Former Chief Product Officer of Qualtrics brings extensive category design and product management experience to leading Interaction Platform

[CUBroadcast] Why 13 Seconds is One of the Keys to Listerhill's Mortgage Lending Success...

May 1, 2023

[CUBroadcast] Why 13 Seconds is One of the Keys to Listerhill's Mortgage Lending Success...[CUBroadcast] Why 13 Seconds is One of the Keys to Listerhill's Mortgage Lending Success...

Dustin Holland shared his experience making Listerhill Credit Union's mortgage lending process more "comfortable," resulting in enhanced success.

Glia Launches Major Enhancements to Glia Interaction Platform at DCS Summit

April 26, 2023

Glia Launches Major Enhancements to Glia Interaction Platform at DCS Summit Glia Launches Major Enhancements to Glia Interaction Platform at DCS Summit

AI voice banking and secure messaging features add simplicity, security to customer interactions

Glia Launches Voice Banking Virtual Assistants

April 26, 2023

Glia Launches Voice Banking Virtual Assistants Glia Launches Voice Banking Virtual Assistants

Extends Glia Virtual Assistants to deliver single automated solution across call center and digital channels

[Finopotamus] Credit Union and Fintech Insiders Share Pros and Cons of ChatGPT/AI-Driven Content

April 25, 2023

[Finopotamus] Credit Union and Fintech Insiders Share Pros and Cons of ChatGPT/AI-Driven Content [Finopotamus] Credit Union and Fintech Insiders Share Pros and Cons of ChatGPT/AI-Driven Content

Glia's Jake Tyler discusses the limitations of ChatGPT and other emerging AI technologies.

[Finopotamus] Women in Technology: AmeriCU Credit Union’s Kristy D’Imperio

April 20, 2023

[Finopotamus] Women in Technology: AmeriCU Credit Union’s Kristy D’Imperio [Finopotamus] Women in Technology: AmeriCU Credit Union’s Kristy D’Imperio

Our customer discusses the need for credit unions to provide personalized member service online that reflects the strong in-branch experience.

[Fintech Nexus News] Podcast 426: Dan Michaeli of Glia

April 14, 2023

[Fintech Nexus News] Podcast 426: Dan Michaeli of Glia [Fintech Nexus News] Podcast 426: Dan Michaeli of Glia

Our CEO shares with podcast host Peter Renton how technology can elevate customer service to be exceptional.

[Q2] Boosting Customer Satisfaction with Virtual Assistants

March 27, 2023

[Q2] Boosting Customer Satisfaction with Virtual Assistants [Q2] Boosting Customer Satisfaction with Virtual Assistants

Steve Kaish sat down with our partner Q2 to discuss how FIs can leverage virtual assistants to redefine how they interact with customers.

Expedition Credit Union Unifies Digital and Phone on Single Platform with Glia

March 15, 2023

Expedition Credit Union Unifies Digital and Phone on Single Platform with Glia Expedition Credit Union Unifies Digital and Phone on Single Platform with Glia

Unified solution drives new efficiencies, elevates member experience

[Credit Union Times] Expedition CU Digitally Transforms Member Experience

March 15, 2023

[Credit Union Times] Expedition CU Digitally Transforms Member Experience [Credit Union Times] Expedition CU Digitally Transforms Member Experience

Expedition worked with Glia during a digital conversion to keep member disruption to a minimum. [Login required.]

[Finopotamus] Industry Leaders Forum: Digital Transformation Advice, Part 2

March 13, 2023

[Finopotamus] Industry Leaders Forum: Digital Transformation Advice, Part 2 [Finopotamus] Industry Leaders Forum: Digital Transformation Advice, Part 2

Glia's lead research analyst offers insights about how credit unions can marry phone and digital for a seamless member experience.

Glia Hosts Annual DCS Summit to Shape the Future of Digital Customer Service

March 8, 2023

Glia Hosts Annual DCS Summit to Shape the Future of Digital Customer Service Glia Hosts Annual DCS Summit to Shape the Future of Digital Customer Service

Magic Johnson to keynote event bringing together top bank, credit union and insurance leaders

New Partnership Brings Glia’s Digital Customer Service Solution to ebankIT’s Digital Banking Platform

February 22, 2023

New Partnership Brings Glia’s Digital Customer Service Solution to ebankIT’s Digital Banking Platform New Partnership Brings Glia’s Digital Customer Service Solution to ebankIT’s Digital Banking Platform

Streamlines digital-first customer service to drive new efficiencies, increase conversion rates and improve the customer experience

[Credit Union Times] What CUs Can Learn From Frontier Airlines’ New Customer Interaction Strategy

February 17, 2023

[Credit Union Times] What CUs Can Learn From Frontier Airlines’ New Customer Interaction Strategy [Credit Union Times] What CUs Can Learn From Frontier Airlines’ New Customer Interaction Strategy

Rick DeLisi weighs on how consumers still expect & deserve the power of choice when engaging with companies they do business with. [Login required.]

[Bank Business News] The Customer Experience is the Key to Surviving (and Thriving) in Challenging Economic Times

February 10, 2023

[Bank Business News] The Customer Experience is the Key to Surviving (and Thriving) in Challenging Economic Times [Bank Business News] The Customer Experience is the Key to Surviving (and Thriving) in Challenging Economic Times

Glia's COO, Jeremy Smith, outlines the importance of digital experiences for financial institutions and account holders. [Login required.]

[Bank Automation News] Listerhill Credit Union Raises Call Deflection Rate to 67% Through Glia

February 10, 2023

[Bank Automation News] Listerhill Credit Union Raises Call Deflection Rate to 67% Through Glia [Bank Automation News] Listerhill Credit Union Raises Call Deflection Rate to 67% Through Glia

The credit union implemented Glia’s Interaction Platform [Login required.]

[Bank Director] Converging Traditional Phone and Digital Experiences for Customers

February 8, 2023

[Bank Director] Converging Traditional Phone and Digital Experiences for Customers [Bank Director] Converging Traditional Phone and Digital Experiences for Customers

Delivering a seamless customer experience has become increasingly important as banks seek more efficient ways to streamline service.

Listerhill Credit Union Boosts Mortgage Sales with Digital-First Service Powered by Glia

February 7, 2023

Listerhill Credit Union Boosts Mortgage Sales with Digital-First Service Powered by Glia Listerhill Credit Union Boosts Mortgage Sales with Digital-First Service Powered by Glia

Seamless member experiences drive new efficiencies while enhancing satisfaction

[CU Today] Listerhill Credit Union Selects Digital Customer Solution from Glia to ‘Streamline’ Online Services

February 6, 2023

[CU Today] Listerhill Credit Union Selects Digital Customer Solution from Glia to ‘Streamline’ Online Services [CU Today] Listerhill Credit Union Selects Digital Customer Solution from Glia to ‘Streamline’ Online Services

Efficiencies from Glia’s Interaction Platform have resulted in a 67% phone call deflection rate while achieving a 4.75/5 member satisfaction score.

[CU Management] Going for Quality, Not Quantity

February 1, 2023

[CU Management] Going For Quality, Not Quantity [CU Management] Going For Quality, Not Quantity

Glia's Steve Kaish discusses how our Interaction Platform has transformed the way the credit union agents work.

Glia Releases Major Upgrade to Call Center Platform

January 24, 2023

Glia Releases Major Upgrade to Call Center Platform Glia Releases Major Upgrade to Call Center Platform

First-ever call center solution built for financial services enhanced with AI-driven automation and fintech integrations

State National Companies Joins Forces With Glia

January 24, 2023

State National Companies Joins Forces With Glia State National Companies Joins Forces With Glia

Financial services industry leaders partner to deliver an enhanced digital-first borrower experience for credit unions, banks, and finance companies

[Credit Union Times] Glia Creates CUSO With Partner Credit Unions

January 20, 2023

[Credit Union Times] Glia Creates CUSO With Partner Credit Unions [Credit Union Times] Glia Creates CUSO With Partner Credit Unions

One goal of the CUSO is to create a community focused on the next generation of CU member experience.

Glia Deepens Partnership with Credit Union Community by Establishing CUSO

January 19, 2023

Glia Deepens Partnership with Credit Union Community by Establishing CUSO Glia Deepens Partnership with Credit Union Community by Establishing CUSO

A selective group of credit union clients have invested and joined Glia’s advisory committee

Apiture and Glia Extend Partnership to User Direct Service

January 18, 2023

Apiture and Glia Extend Partnership to User Direct Service Apiture and Glia Extend Partnership to User Direct Service

Apiture enhances customer service offering through access to Glia’s suite of Digital Customer Service tools

Glia Completes 10th Year of Growth Fueled by Strong Adoption of its Digital Customer Service Platform and AI Automation Solutions

January 10, 2023

Glia Completes 10th Year of Growth Fueled by Strong Adoption of its Digital Customer Service Platform and AI Automation Solutions Glia Completes 10th Year of Growth Fueled by Strong Adoption of its Digital Customer Service Platform and AI Automation Solutions

New additions to seamless DCS platform—including pre-integrated automation—drove exponential growth in both new and existing markets for 2022

[CUBroadcast] 3 Trends Expected to Impact Financial Services Landscape in 2023

January 3, 2023

[CUBroadcast] 3 Trends Expected to Impact Financial Services Landscape in 2023 [CUBroadcast] 3 Trends Expected to Impact Financial Services Landscape in 2023

Dan Michaeli shares insights in the three trends he sees making an impact within the financial services landscape in 2023.

[Bank Automation News] Glia adds CX capabilities to Jack Henry’s Banno platform

December 23, 2022

[Bank Automation News] Glia adds CX capabilities to Jack Henry’s Banno platform [Bank Automation News] Glia adds CX capabilities to Jack Henry’s Banno platform

Steve Kaish of Glia discusses how our partnership with Jack Henry improves the contact center experience

[Finopotamus] Holiday IT Wish List for 2023

December 20, 2022

[Finopotamus] Holiday IT Wish List for 2023 [Finopotamus] Holiday IT Wish List for 2023

Glia's own Justin DiPietro and other fintech executives share their holiday IT wish list for 2023 with Finopotamus

Glia Teams with Jack Henry to Accelerate Digital Customer Service

December 13, 2022

Glia Teams with Jack Henry to Accelerate Digital Customer Service Glia Teams with Jack Henry to Accelerate Digital Customer Service

Integration allows community and regional financial institutions to transform customer service within the digital domain

[Digital Growth Institute] The Effortless Experience: Exceeding Your Customer’s Expectations

November 28, 2022

[Digital Growth Institute] The Effortless Experience: Exceeding Your Customer’s Expectations [Digital Growth Institute] The Effortless Experience: Exceeding Your Customer’s Expectations

Glia's Rick DeLisi discusses how to elevate everyone’s digital growth experience.

[Bankadelic] Banksgiving Special Episode Extravaganza 2022

November 22, 2022

[Bankadelic] Episode 101: Our Banksgiving Special Episode Extravaganza [Bankadelic] Episode 101: Our Banksgiving Special Episode Extravaganza

Our own Rick DeLisi joins a panel of 4 other fintech leaders for a fun Banksgiving special conversation with host Lou Carlozo

Glia Ranks Number 219 Fastest-Growing Company in North America on the 2022 Deloitte Technology Fast 500™

November 16, 2022

Glia Ranks Number 219 Fastest-Growing Company in North America on the 2022 Deloitte Technology Fast 500™Glia Ranks Number 219 Fastest-Growing Company in North America on the 2022 Deloitte Technology Fast 500™

Broader adoption of Digital Customer Service powers 696% revenue growth and Fast 500 ranking for third consecutive year

Paul Sheets Joins Glia as Executive Vice President of Customer Success and Services

November 14, 2022

Paul Sheets Joins Glia as Executive Vice President of Customer Success and Services Paul Sheets Joins Glia as Executive Vice President of Customer Success and Services

Brings Deep Expertise in Building Sustainable Processes that Accelerate Growth to Globally Scale Glia’s Customer Success Program

[CUBroadcast] GoWest22: How to Transform Your Customer Experience for an On-Screen World

November 6, 2022

[CUBroadcast] GoWest22: How to Transform Your Customer Experience for an On-Screen World [CUBroadcast] GoWest22: How to Transform Your Customer Experience for an On-Screen World

Host Mike Lawson sits down with Rick DeLisi to discuss highlights from his conference session: "Reinvent How You Serve Your Members."

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