A Perfect Match: Digital Customer Service and the Call Center

Laurie Bruggenwirth, AVP of Digital Operations at Ascentra Credit Union, and Dennis Griesgraber, COO of Expedition Credit Union joined us to discuss how their teams are delivering seamless phone and digital experiences with the Glia Interaction Platform.

Listen to our webinar to learn how Gila Call Center, a solution built exclusively for financial services, helps you:

• Unify phone and digital experiences
• Efficiently manage and staff phone and digital interaction channels
• Go beyond omnichannel with a ChannelLess™ experience—for both employees and account holders

During the 1 hour discussion, you’ll hear how Ascentra Credit Union and Expedition Credit Union have realized results with Glia Call Center, including category-leading NPS/CSAT scores, reduced handle times, and improved productivity.

Access the webinar.