FinovateWest Digital 2020

Watch the Glia demo at FinovateWest Digital 2020 that led attendees to award Glia our record-setting 9th Best of Show.

Dan walks us through DCS on the Glia platform in the context of PACE from both customer and agent perspectives. He showcased personalized engagement choices, automated AI chatbots, customer context from backend systems data, and, of course, education through CoBrowsing to guide the customer through omnichannel interactions from chat to voice and video.