Insurance Carriers & Digital Customer Service

Digital customer experience has a wide-reaching impact on your insurance business. The experience you deliver to policyholders and agents directly affects many key corporate objectives. Our insurance clients often mention these among them:

• Increasing application volume and quality
• Streamlining policyholder servicing efficiency 
• Improving service levels and brand loyalty with external brokers and agents

Do these objectives sound familiar? Digital Customer Service (DCS) helps carriers:

• Sell more
• Improve efficiency and
• Deliver premium agent support

In the video above, we dive deeper into each of these objectives. You'll learn how Digital Customer Service (DCS) enables operators to proactively engage with prospects, agents, and policyholders and guide them to success OnScreen. DCS enables your visitors to connect in the format that best suits them. They no longer need to leave their digital journey for help, but instead connect in their preferred channel—chat, voice, or video—with the click of a button. Learn more about DCS for insurers.