Next-Generation Video Banking

How can financial institutions maintain the personal touch as more interactions and transactions move online? Video banking can bridge the gap, as it enables personalized and expert service at a distance.

When Video Banking is enhanced with CoBrowsing, Messaging, Voice and AI as a part of a broader Digital Customer Service (or DCS) strategy,  the solution can provide context, clarity, and meaningful customer experiences every step of the way—from simple financial guidance to completing complex documents with e-signatures.

Video Banking is a great way to:

• Provide face-to-face access to remote experts,
• Extend the in-branch experience to anyone, anywhere, and...
• Serve consumers that can’t get to a branch during operating hours
  

… all while providing the personal touch customers crave and keeping relationships strong.

Serving customers in their moment of need, and allowing them to seamlessly transition between video and/or the channels they prefer contributes to customer loyalty you can take to the bank.

For more information, watch the video above and check out our Video Banking page.