Glia Client Experience: Umpqua Bank

Employee & Customer Satisfaction

The Digital Product Manager, Global Payments & Deposits at Umpqua Bank discusses how Glia’s interaction platform took the bank’s digital solution to the next level. 

Lauren Livick, Digital Product Manager, discusses how they chose the Glia Interaction Platform to enhance their digital solution, the reaction of the bank’s employees and customers to this ChannelLess™ communication platform, and shares its customer satisfaction rating. 

“The digital solutions that it [Glia Interaction Platform] had were beyond—way beyond—what we had before.”