What is Digital Customer Service?

Customers expect their banks, credit unions, and insurers to engage online. To deliver a true, seamless digital-first customer experience, banks, credit unions, and insurers choose Glia Digital Customer Service. Glia's Digital Customer Service (DCS) solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance.

Digital Customer Service channels may include any combination of chat, messaging, phone, CoBrowsing, social, online voice, and video for customer care - using any combination of bots and human agents.

Watch the 47-second video above to learn more and check out our page detailing how you can benefit from digital-first customer service.