Lead Technical Writer

About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

Glia’s Lead Technical Writer is responsible for leading a Technical writers team located in Estonia 

The Role

As  Lead Technical Writer, you’ll lead our team and help them to describe the different Glia's components and how to integrate them with our client's enterprise core platform, increasing the quality of the product documentation to make the high-growth of Glia and its user base sustainable.

What you’ll do

Team Leadership and Development

• Facilitating frequent and effective feedback
• Conducting regular 1:1 (one-on-one) meetings with each member of your team
• Assisting with operational concerns & questions, and be the first point of contact for all things Glia for the members of your team
• Understanding the long-term aspirations of each member of your team and helping them translate these into specific short- to mid-term goals
• Recognizing growth & performance and making cases for promotion
• Supporting team members with finding learning materials (books, courses); encouraging special interest and study groups, book clubs etc; coordinating conference attendance
• Being responsible for effective team dynamics, including trust, accountability, cooperation, etc
• Running activities for group support such as project celebration, retros, team lunches, vacation scheduling, team agreements and charters.

Hiring and Onboarding

• Running hiring cycles: defining job description; sourcing candidates; supporting Talent with sourcing
• Conducting intro interviews; assessing final fit; making cases for new hires; and conducting closing conversations
• Onboarding new members to the team.

Writing, Information Architecture and Process Improvement

• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
• Produce high-quality documentation that meets applicable standards and is appropriate for enterprise customers and partners
• Write easy-to-understand user interface text, online help and developer guides
• Create tutorials to help end-users use a variety of applications
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
• Create and maintain the information architecture
• Assist in writing and reading of patents

Requirements

• 5+  years of experience as a technical writer
•  2+ years in leading/managerial  roles
• Outstanding communication both verbally and in writing
• Ability to thrive in a self-motivated fast-paced, ambiguous, and rapidly changing environment
• Experience with OpenAPI and REST API in general
• Deep understanding of the software development life cycle and other engineering practices
• Interest and ability to learn new technologies from an end-user perspective via hands-on experimentation
• Good research and analytical skills to be able to gather, understand, and interpret new technically complex information
• Fluency in US English, with special attention to writing skills and grammar

Bonus

• Previous experience in software and/or product development (e.g. as a system analyst, software engineer or QA)
• Basic know-how on CSS and HTML, JSON, Markdown, Git, common Linux/macOS command-line tool

Benefits 

• Exciting, dynamic and rapid growth environment
• Collaborative culture with autonomy and purpose
• Incredible mentors & investors who are an active part of the company
• Team events including nights out and team travel
• Diversity: 18 languages and 10 countries represented
• Competitive base salary & benefits
• Participation in the employee option pool