Noticias del servicio de atención al cliente de Glia Digital-First

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February 2, 2022

[CU Times] A Rising Tide Lifts All Boats [CU Times] A Rising Tide Lifts All Boats

Glia's CEO discusses how credit unions undergoing a merger can benefit from modernizing member service with a digital-first approach.

Glia Continues Rapid Growth in 2021, Doubling Customer Base, Employee Headcount, and Strategic Alliances While Expanding Global Reach

January 31, 2022

Glia Continues Rapid Growth in 2021, Doubling Customer Base, Employee Headcount, and Strategic Alliances While Expanding Global Reach Glia Continues Rapid Growth in 2021, Doubling Customer Base, Employee Headcount, and Strategic Alliances While Expanding Global Reach

Emerges as Digital Customer Service (DCS) leader, earning industry awards, analyst accolades, and praise for category-defining book

[Customer Experience Podcast] Transforming to DCS: Digital Customer Service

January 21, 2022

[Customer Experience Podcast] Transforming to DCS: Digital Customer Service [Customer Experience Podcast] Transforming to DCS: Digital Customer Service

Glia's Rick DeLisi and Ethan Beute discuss what digital transformation really means for customer experience on the Customer Experience Podcast.

[NAFCU] The Digital Branch: How One Credit Union Is Meeting Their Members Where They Are

January 20, 2022

[NAFCU] The Digital Branch: How One Credit Union Is Meeting Their Members Where They Are [NAFCU] The Digital Branch: How One Credit Union Is Meeting Their Members Where They Are

Glia customers Unitus CU, Open Technology Solutions, and our own Rick DeLisi discuss improving member experience.

[Finopotamus] The Day the BlackBerry Died: What this Means for Your Legacy Systems

January 19, 2022

[Finopotamus] The Day the BlackBerry Died: What this Means for Your Legacy Systems [Finopotamus] The Day the BlackBerry Died: What this Means for Your Legacy Systems

To upgrade or to not upgrade–Is that really the question? Our own Justin DiPietro on why the credit unions that don’t innovate will be left behind.

Glia and Zensar Partner to Help Financial Institutions and Insurance Providers Enhance Customer Service

December 14, 2021

Glia and Zensar Partner to Help Financial Institutions and Insurance Providers Enhance Customer Service Glia and Zensar Partner to Help Financial Institutions and Insurance Providers Enhance Customer Service

Partnership to enable organizations to take a digital-first approach to customer service

Glia and Clinc Partner to Transform the Customer Experience for Financial Institutions

December 9, 2021

Glia and Clinc Partner to Transform the Customer Experience for Financial Institutions Glia and Clinc Partner to Transform the Customer Experience for Financial Institutions

Clinc integrates virtual banking assistant into Glia’s Digital Customer Service platform

Digitizing Customer Service Strategy Expected to be Top Priority in 2022

December 7, 2021

Digitizing Customer Service Strategy Expected to be Top Priority in 2022 Digitizing Customer Service Strategy Expected to be Top Priority in 2022

Glia expects breaking customer stereotypes, evolving the customer service representative role and more widespread adoption of DCS next year

CU Broadcast #2723: Glia and Mahalo Partner to Help Modernize Dover's Digital Member Engagement

November 22, 2021

[CU Broadcast] #2723: Glia and Mahalo Partner to Help Modernize Dover's Digital Member Engagement [CU Broadcast] #2723: Glia and Mahalo Partner to Help Modernize Dover's Digital Member Engagement

Executives from Dover FCU, Mahalo and Glia share how Glia and Mahalo partnered to help Dover modernize its member service

Glia Acknowledged as a Fastest-Growing Company in North America by the 2021 Deloitte Technology Fast 500

November 17, 2021

Glia Acknowledged as a Fastest-Growing Company in North America by the 2021 Deloitte Technology Fast 500 Glia Acknowledged as a Fastest-Growing Company in North America by the 2021 Deloitte Technology Fast 500

Digital Customer Service provider recognized for increasing momentum, revenue growth

Alacriti: Help for the Holidays—from Chatbots

November 11, 2021

[Alacriti] Help for the Holidays—from Chatbots [Alacriti] Help for the Holidays—from Chatbots

Glia's Jenn Markus discusses how chatbots can help financial institutions run smoothly during the holidays.

Jeremy Smith Joins Glia as Chief Operating Officer

November 9, 2021

Jeremy Smith Joins Glia as Chief Operating Officer Jeremy Smith Joins Glia as Chief Operating Officer

Industry veteran joins fintech, helping expand access to Digital Customer Service for financial services companies across the globe

The Digital Transformation CU Management

November 4, 2021

The Digital Transformation The Digital Transformation

[CU Management] details how Ascentra Credit Union delivers a modern, seamless member support experience in a member-centric way with Glia.

Engageware, Glia Partner to Help Financial Institutions Provide Seamless Digital Customer Service

October 26, 2021

Engageware, Glia Partner to Help Financial Institutions Provide Seamless Digital Customer Service Engageware, Glia Partner to Help Financial Institutions Provide Seamless Digital Customer Service

Fintechs team up, allowing FIs to deliver efficient customer experiences

Glia Announces Entrance into Q2's Enterprise Business Development Reseller Program

October 25, 2021

Glia Announces Entrance into Q2's Enterprise Business Development Reseller Program, Offering Q2 Clients a Fully-Integrated Digital Customer Service Solution Glia Announces Entrance into Q2's Enterprise Business Development Reseller Program, Offering Q2 Clients a Fully-Integrated Digital Customer Service Solution

Fintechs expand relationship, empowering banks and credit unions to reimagine customer service for a digital world

Glia Honored by Goldman Sachs for Entrepreneurship

October 22, 2021

Glia Honored by Goldman Sachs for Entrepreneurship Glia Honored by Goldman Sachs for Entrepreneurship

Dan Michaeli, CEO and Co-Founder, Among 100 Most Intriguing Entrepreneurs at 2021 Builders + Innovators Summit

Liberty Bank Selects Glia for Digital Customer Service

October 19, 2021

Liberty Bank Selects Glia for Digital Customer Service Liberty Bank Selects Glia for Digital Customer Service

$7 billion bank modernizes customer service with Glia to support digital transformation

Apiture and Glia Partner to Deliver Digital Customer Service for Banks and Credit Unions

October 14, 2021

Apiture and Glia Partner to Deliver Digital Customer Service for Banks and Credit Unions Apiture and Glia Partner to Deliver Digital Customer Service for Banks and Credit Unions

Partnership debuts Apiture Xpress Live, new Digital Customer Service platform for Apiture Xpress customers

October 7, 2021

The Latest CX Trend in Digital Banking is On-Screen Voice The Latest CX Trend in Digital Banking is On-Screen Voice

[Bank Automation News] Author and CEO Dan Michaeli talks on The Buzz about the biggest mistake FIs make in digital experience

Glia Named to the 2021 CB Insights Fintech 250 List of Top Fintech Startups

October 5, 2021

Glia Named to the 2021 CB Insights Fintech 250 List of Top Fintech Startups Glia Named to the 2021 CB Insights Fintech 250 List of Top Fintech Startups

Glia honored for achievements in Digital Customer Service for Financial Services and Automation

Posh and Glia Help Modernize Member Service for Seven More Credit Unions

September 29, 2021

Posh and Glia Help Modernize Member Service for Seven More Credit Unions Posh and Glia Help Modernize Member Service for Seven More Credit Unions

Credit unions take a digital-first approach to member service, leveraging a strategic blend of AI and humans

BAI Article: The Real Deal with Millennials, Gen Z and Their Phones

September 24, 2021

The Real Deal with Millennials, Gen Z and Their Phones The Real Deal with Millennials, Gen Z and Their Phones

[BAI] Glia's Rick DeLisi discusses the hassle of phone-centric customer service strategies and why FIs should embrace OnScreen voice

Glia and Kasisto Partner to Incorporate AI into its Digital Customer Service Platform

September 14, 2021

Glia and Kasisto Partner to Incorporate AI into its Digital Customer Service Platform Glia and Kasisto Partner to Incorporate AI into its Digital Customer Service Platform

Companies team up to provide customers with a strategic mix of AI and human connection within customer support

All Things Considered Podcast with Rick DeLisi

September 13, 2021

All Things Considered Podcast All Things Considered Podcast

Host Bob Azman speaks with Glia's Rick DeLisi about Digital Customer Service: Transforming Customer Experience for an On-Screen World

IBS Intelligence - How to Get Your Digital Customer Service Right

September 9, 2021

Ep287: How to Get Your Digital Customer Service Right Ep287: How to Get Your Digital Customer Service Right

[IBS Intelligence] Robin Amlot speaks with Glia's Rick DeLisi about the benefits of keeping the customer experience where it already is: OnScreen.

September 2, 2021

Ep. 52: Digital Customer Service Is Now Table Stakes Ep. 52: Digital Customer Service Is Now Table Stakes

[The Financial Experience Podcast] talks with Glia's Dan Michaeli and Rick DeLisi about why DCS is a critical component of digital transformation.

Glia Hosts Second Annual Digital Customer Service Summit

September 2, 2021

Glia Hosts Second Annual Digital Customer Service Summit Glia Hosts Second Annual Digital Customer Service Summit

Financial services leaders to discuss DCS trends and best practices for creating five-star experiences during Glia client conference

Glia’s Dan Michaeli and Rick DeLisi author the definitive book on delivering a five-star experience for today’s customers in "Digital Customer Service," published today by Wiley

August 31, 2021

Glia’s Dan Michaeli and Rick DeLisi Author the Definitive Book on Delivering a Five-Star Experience for Today’s Customers in "Digital Customer Service" Published Today by Wiley Glia’s Dan Michaeli and Rick DeLisi Author the Definitive Book on Delivering a Five-Star Experience for Today’s Customers in "Digital Customer Service" Published Today by Wiley

Digital Customer Service book provides insights and actionable tips for how organizations can effectively reimagine how they support customers

Glia Continues to Expand Digital Customer Service with Banks Representing More Than $2.4 Trillion in Assets

August 26, 2021

Glia Continues to Expand Digital Customer Service with Banks Representing More Than $2.4 Trillion in Assets Glia Continues to Expand Digital Customer Service with Banks Representing More Than $2.4 Trillion in Assets

More than 200 financial institutions globally embrace Digital Customer Service to strengthen customer relationships and improve the user experience.

Ideal Credit Union Launches Glia’s Digital Member Service Platform

August 17, 2021

Ideal Credit Union Launches Glia’s Digital Member Service Platform Ideal Credit Union Launches Glia’s Digital Member Service Platform

Credit union embraces digital-first member service, increasing efficiencies and enhancing the member experience

Glia Partners with Duck Creek Technologies to Provide Enhanced Digital Customer Service Capabilities to P&C Insurers

August 12, 2021

Glia Partners with Duck Creek Technologies to Provide Enhanced Digital Customer Service Capabilities to P&C Insurers Glia Partners with Duck Creek Technologies to Provide Enhanced Digital Customer Service Capabilities to P&C Insurers

Partnership enables agents and insureds to have more seamless, efficient experiences

Glia and Mahalo Technologies Partner, Helping Credit Unions Modernize Member Service

August 10, 2021

Glia and Mahalo Technologies Partner, Helping Credit Unions Modernize Member Service Glia and Mahalo Technologies Partner, Helping Credit Unions Modernize Member Service

Glia’s Digital Member Service platform helps credit unions drive loyalty, boost efficiencies

August 3, 2021

Back to the Contact Center?Back to the Contact Center?

[BIGCast Network] Speaks with Glia's Dan Michaeli and Rick DeLisi about the changing role of the Member Service Representative

FLEX Partners with Glia to Strengthen Member Service for Credit Unions

July 15, 2021

FLEX Partners with Glia to Strengthen Member Service for Credit Unions FLEX Partners with Glia to Strengthen Member Service for Credit Unions

Will allow FLEX credit union clients to take a digital-first approach to member service

LSCU Subsidiary Partners With Glia to Streamline Member Communication

July 14, 2021

LSCU Subsidiary Partners With Glia to Streamline Member Communication LSCU Subsidiary Partners With Glia to Streamline Member Communication

[Credit Union Times] Credit union clients of LEVERAGE will soon have access to a new digital platform thanks to a partnership with Glia.

Staffing Your Contact Center for Digital Transformation

July 14, 2021

Staffing Your Contact Center for Digital Transformation Staffing Your Contact Center for Digital Transformation

[CreditUnions.com] Glia's Rick DeLisi and Ascentra CU’s Lauri Bruggenwirth discuss optimizing your contact center for digital transformation.

LEVERAGE Partners with Glia to Power Digital Member Service for Credit Unions

July 13, 2021

LEVERAGE Partners with Glia to Power Digital Member Service for Credit Unions LEVERAGE Partners with Glia to Power Digital Member Service for Credit Unions

Company adds Glia platform to comprehensive suite of innovative solutions and services.

Glia and Tyfone Partner to Help Institutions Embrace Digital Customer Service

July 8, 2021

Glia and Tyfone Partner to Help Institutions Embrace Digital Customer Service Glia and Tyfone Partner to Help Institutions Embrace Digital Customer Service

Modernizing customer service allows banks and credit unions to build loyalty, boost efficiencies.

Glia and Posh Team Up to Transform TwinStar's Member Service Experience

July 7, 2021

[CU Broadcast] #2617: Glia and Posh Team Up to Transform TwinStar's Member Service Experience [CU Broadcast] #2617: Glia and Posh Team Up to Transform TwinStar's Member Service Experience

Mike Lawson interview with execs from TwinStar CU, Posh, & Glia about deploying a member chat experience with automated & live-person support.

June 15, 2021

Closing the Satisfaction Gap Closing the Satisfaction Gap

[CU Management] Unitus CU shares how they partnered with Glia to enable them to leverage the human touch within their digital channels.

The Compelling Case for Digital Customer Service

June 9, 2021

The Compelling Case for Digital Customer Service The Compelling Case for Digital Customer Service

[NCR's Accelerate magazine] Dan Michaeli explains why DCS is the glue that makes digital transformation work

Active.Ai and Glia Partner to Enhance Customer Experiences Through Conversational AI

June 9, 2021

Active.Ai and Glia Partner to Enhance Customer Experiences Through Conversational AI Active.Ai and Glia Partner to Enhance Customer Experiences Through Conversational AI

[EIN Presswire] The partnership enables FIs to meet customers in the digital domain and support them through conversational AI

Posh and Glia Partner to Transform TwinStar Credit Union’s Member Service

June 8, 2021

Posh and Glia Partner to Transform TwinStar Credit Union’s Member Service Posh and Glia Partner to Transform TwinStar Credit Union’s Member Service

TwinStar Credit Union to deploy member chat experience with automated and live-person support.

May 26, 2021

Puttin' On the Ritz Puttin' On the Ritz

[BAI] Banks counting on customer service as a competitive edge must refine their digital delivery. Dan Michaeli discusses why DCS is imperative.

MAP Partners with Glia to Strengthen Digital Member Service for Credit Unions

May 25, 2021

MAP Partners with Glia to Strengthen Digital Member Service for Credit Unions MAP Partners with Glia to Strengthen Digital Member Service for Credit Unions

Glia + MAP | CUSO to offer Digital Member Service platform to credit union clients

Glia Partners with MAP to Boost Digital Member Engagement at Credit Unions

May 25, 2021

Glia Partners with MAP to Boost Digital Member Engagement at Credit Unions Glia Partners with MAP to Boost Digital Member Engagement at Credit Unions

[Finovate] Highlights the MAP partnership along with Glia’s recent accomplishments in delivering digital member service to credit unions.

It’s Time to Evolve: The Journey From Contact Center to Engagement Center

May 8, 2021

It’s Time to Evolve: The Journey From Contact Center to Engagement Center It’s Time to Evolve: The Journey From Contact Center to Engagement Center

[Branch Business News] Steve Kaish discusses how financial institution contact centers can digitally transform to meet rising customer expectations.

April 13, 2021

The Future of Video Banking The Future of Video Banking

[The Financial Brand] Boosted by Covid, video banking is coming into its own, especially for more complex interactions...

Engaging Clients in the Financial Advice Journey

April 9, 2021

Engaging Clients in the Financial Advice Journey Engaging Clients in the Financial Advice Journey

[Wealth Adviser] intelliflo sees a 10-fold increase in use of Glia video in 2020. Learn how technology has helped advisors stay connected.

Enhancing Wealth Management With Refinitiv Wealth Connect

March 25, 2021

Enhancing Wealth Management With Refinitiv Wealth Connect Enhancing Wealth Management With Refinitiv Wealth Connect

Refinitiv partners with Glia to launch Refinitiv Wealth Connect to enhance investor-advisor collaboration in the wealth management industry.

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