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Digitizing Customer Service Strategy Expected to be Top Priority in 2022Digitizing Customer Service Strategy Expected to be Top Priority in 2022
December 7, 2021
Digitizing Customer Service Strategy Expected to be Top Priority in 2022Digitizing Customer Service Strategy Expected to be Top Priority in 2022
Glia expects breaking customer stereotypes, evolving the customer service representative role and more widespread adoption of DCS next year
CU Broadcast #2723: Glia and Mahalo Partner to Help Modernize Dover's Digital Member EngagementCU Broadcast #2723: Glia and Mahalo Partner to Help Modernize Dover's Digital Member Engagement
November 22, 2021
[CU Broadcast] #2723: Glia and Mahalo Partner to Help Modernize Dover's Digital Member Engagement[CU Broadcast] #2723: Glia and Mahalo Partner to Help Modernize Dover's Digital Member Engagement
Executives from Dover FCU, Mahalo and Glia share how Glia and Mahalo partnered to help Dover modernize its member service
Glia Acknowledged as a Fastest-Growing Company in North America by the 2021 Deloitte Technology Fast 500 Glia Acknowledged as a Fastest-Growing Company in North America by the 2021 Deloitte Technology Fast 500
November 17, 2021
Glia Acknowledged as a Fastest-Growing Company in North America by the 2021 Deloitte Technology Fast 500Glia Acknowledged as a Fastest-Growing Company in North America by the 2021 Deloitte Technology Fast 500
Digital Customer Service provider recognized for increasing momentum, revenue growth
Alacriti: Help for the Holidays—from ChatbotsAlacriti: Help for the Holidays—from Chatbots
November 11, 2021
[Alacriti] Help for the Holidays—from Chatbots[Alacriti] Help for the Holidays—from Chatbots
Glia's Jenn Markus discusses how chatbots can help financial institutions run smoothly during the holidays.
Jeremy Smith Joins Glia as Chief Operating OfficerJeremy Smith Joins Glia as Chief Operating Officer
November 9, 2021
Jeremy Smith Joins Glia as Chief Operating OfficerJeremy Smith Joins Glia as Chief Operating Officer
Industry veteran joins fintech, helping expand access to Digital Customer Service for financial services companies across the globe
The Digital Transformation CU ManagementThe Digital Transformation CU Management
November 4, 2021
The Digital TransformationThe Digital Transformation
[CU Management] details how Ascentra Credit Union delivers a modern, seamless member support experience in a member-centric way with Glia.
Engageware, Glia Partner to Help Financial Institutions Provide Seamless Digital Customer ServiceEngageware, Glia Partner to Help Financial Institutions Provide Seamless Digital Customer Service
October 26, 2021
Engageware, Glia Partner to Help Financial Institutions Provide Seamless Digital Customer ServiceEngageware, Glia Partner to Help Financial Institutions Provide Seamless Digital Customer Service
Fintechs team up, allowing FIs to deliver efficient customer experiences
Glia Announces Entrance into Q2's Enterprise Business Development Reseller ProgramGlia Announces Entrance into Q2's Enterprise Business Development Reseller Program
October 25, 2021
Glia Announces Entrance into Q2's Enterprise Business Development Reseller Program, Offering Q2 Clients a Fully-Integrated Digital Customer Service SolutionGlia Announces Entrance into Q2's Enterprise Business Development Reseller Program, Offering Q2 Clients a Fully-Integrated Digital Customer Service Solution
Fintechs expand relationship, empowering banks and credit unions to reimagine customer service for a digital world
Glia Honored by Goldman Sachs for EntrepreneurshipGlia Honored by Goldman Sachs for Entrepreneurship
October 22, 2021
Glia Honored by Goldman Sachs for EntrepreneurshipGlia Honored by Goldman Sachs for Entrepreneurship
Dan Michaeli, CEO and Co-Founder, Among 100 Most Intriguing Entrepreneurs at 2021 Builders + Innovators Summit
Liberty Bank Selects Glia for Digital Customer ServiceLiberty Bank Selects Glia for Digital Customer Service
October 19, 2021
Liberty Bank Selects Glia for Digital Customer ServiceLiberty Bank Selects Glia for Digital Customer Service
$7 billion bank modernizes customer service with Glia to support digital transformation
Apiture and Glia Partner to Deliver Digital Customer Service for Banks and Credit UnionsApiture and Glia Partner to Deliver Digital Customer Service for Banks and Credit Unions
October 14, 2021
Apiture and Glia Partner to Deliver Digital Customer Service for Banks and Credit UnionsApiture and Glia Partner to Deliver Digital Customer Service for Banks and Credit Unions
Partnership debuts Apiture Xpress Live, new Digital Customer Service platform for Apiture Xpress customers
Bank Automation News The Buzz PodcastBank Automation News The Buzz Podcast
October 7, 2021
The Latest CX Trend in Digital Banking is On-Screen VoiceThe Latest CX Trend in Digital Banking is On-Screen Voice
[Bank Automation News] Author and CEO Dan Michaeli talks on The Buzz about the biggest mistake FIs make in digital experience
Glia Named to the 2021 CB Insights Fintech 250 List of Top Fintech StartupsGlia Named to the 2021 CB Insights Fintech 250 List of Top Fintech Startups
October 5, 2021
Glia Named to the 2021 CB Insights Fintech 250 List of Top Fintech StartupsGlia Named to the 2021 CB Insights Fintech 250 List of Top Fintech Startups
Glia honored for achievements in Digital Customer Service for Financial Services and Automation
Posh and Glia Help Modernize Member Service for Seven More Credit UnionsPosh and Glia Help Modernize Member Service for Seven More Credit Unions
September 29, 2021
Posh and Glia Help Modernize Member Service for Seven More Credit UnionsPosh and Glia Help Modernize Member Service for Seven More Credit Unions
Credit unions take a digital-first approach to member service, leveraging a strategic blend of AI and humans
BAI Article: The Real Deal with Millennials, Gen Z and Their PhonesBAI Article: The Real Deal with Millennials, Gen Z and Their Phones
September 24, 2021
The Real Deal with Millennials, Gen Z and Their PhonesThe Real Deal with Millennials, Gen Z and Their Phones
[BAI] Glia's Rick DeLisi discusses the hassle of phone-centric customer service strategies and why FIs should embrace OnScreen voice
Glia and Kasisto Partner to Incorporate AI into its Digital Customer Service PlatformGlia and Kasisto Partner to Incorporate AI into its Digital Customer Service Platform
September 14, 2021
Glia and Kasisto Partner to Incorporate AI into its Digital Customer Service PlatformGlia and Kasisto Partner to Incorporate AI into its Digital Customer Service Platform
Companies team up to provide customers with a strategic mix of AI and human connection within customer support
All Things Considered Podcast with Rick DeLisiAll Things Considered Podcast with Rick DeLisi
September 13, 2021
All Things Considered PodcastAll Things Considered Podcast
Host Bob Azman speaks with Glia's Rick DeLisi about Digital Customer Service: Transforming Customer Experience for an On-Screen World
IBS Intelligence - How to Get Your Digital Customer Service RightIBS Intelligence - How to Get Your Digital Customer Service Right
September 9, 2021
Ep287: How to Get Your Digital Customer Service RightEp287: How to Get Your Digital Customer Service Right
[IBS Intelligence] Robin Amlot speaks with Glia's Rick DeLisi about the benefits of keeping the customer experience where it already is: OnScreen.
Financial Experience PodcastFinancial Experience Podcast
September 2, 2021
Ep. 52: Digital Customer Service Is Now Table StakesEp. 52: Digital Customer Service Is Now Table Stakes
[The Financial Experience Podcast] talks with Glia's Dan Michaeli and Rick DeLisi about why DCS is a critical component of digital transformation.
Glia Hosts Second Annual Digital Customer Service SummitGlia Hosts Second Annual Digital Customer Service Summit
September 2, 2021
Glia Hosts Second Annual Digital Customer Service SummitGlia Hosts Second Annual Digital Customer Service Summit
Financial services leaders to discuss DCS trends and best practices for creating five-star experiences during Glia client conference
Glia’s Dan Michaeli and Rick DeLisi author the definitive book on delivering a five-star experience for today’s customers in "Digital Customer Service," published today by WileyGlia’s Dan Michaeli and Rick DeLisi author the definitive book on delivering a five-star experience for today’s customers in "Digital Customer Service," published today by Wiley
August 31, 2021
Glia’s Dan Michaeli and Rick DeLisi Author the Definitive Book on Delivering a Five-Star Experience for Today’s Customers in "Digital Customer Service" Published Today by WileyGlia’s Dan Michaeli and Rick DeLisi Author the Definitive Book on Delivering a Five-Star Experience for Today’s Customers in "Digital Customer Service" Published Today by Wiley
Digital Customer Service book provides insights and actionable tips for how organizations can effectively reimagine how they support customers
Glia Continues to Expand Digital Customer Service with Banks Representing More Than $2.4 Trillion in Assets Glia Continues to Expand Digital Customer Service with Banks Representing More Than $2.4 Trillion in Assets
August 26, 2021
Glia Continues to Expand Digital Customer Service with Banks Representing More Than $2.4 Trillion in Assets Glia Continues to Expand Digital Customer Service with Banks Representing More Than $2.4 Trillion in Assets
More than 200 financial institutions globally embrace Digital Customer Service to strengthen customer relationships and improve the user experience.
Ideal Credit Union Launches Glia’s Digital Member Service PlatformIdeal Credit Union Launches Glia’s Digital Member Service Platform
August 17, 2021
Ideal Credit Union Launches Glia’s Digital Member Service PlatformIdeal Credit Union Launches Glia’s Digital Member Service Platform
Credit union embraces digital-first member service, increasing efficiencies and enhancing the member experience
Glia Partners with Duck Creek Technologies to Provide Enhanced Digital Customer Service Capabilities to P&C InsurersGlia Partners with Duck Creek Technologies to Provide Enhanced Digital Customer Service Capabilities to P&C Insurers
August 12, 2021
Glia Partners with Duck Creek Technologies to Provide Enhanced Digital Customer Service Capabilities to P&C InsurersGlia Partners with Duck Creek Technologies to Provide Enhanced Digital Customer Service Capabilities to P&C Insurers
Partnership enables agents and insureds to have more seamless, efficient experiences
Glia and Mahalo Technologies Partner, Helping Credit Unions Modernize Member Service Glia and Mahalo Technologies Partner, Helping Credit Unions Modernize Member Service
August 10, 2021
Glia and Mahalo Technologies Partner, Helping Credit Unions Modernize Member Service Glia and Mahalo Technologies Partner, Helping Credit Unions Modernize Member Service
Glia’s Digital Member Service platform helps credit unions drive loyalty, boost efficiencies
Back to the Contact Center?Back to the Contact Center?
August 3, 2021
Back to the Contact Center?Back to the Contact Center?
[BIGCast Network] Speaks with Glia's Dan Michaeli and Rick DeLisi about the changing role of the Member Service Representative
FLEX Partners with Glia to Strengthen Member Service for Credit UnionsFLEX Partners with Glia to Strengthen Member Service for Credit Unions
July 15, 2021
FLEX Partners with Glia to Strengthen Member Service for Credit UnionsFLEX Partners with Glia to Strengthen Member Service for Credit Unions
Will allow FLEX credit union clients to take a digital-first approach to member service
LSCU Subsidiary Partners With Glia to Streamline Member CommunicationLSCU Subsidiary Partners With Glia to Streamline Member Communication
July 14, 2021
LSCU Subsidiary Partners With Glia to Streamline Member CommunicationLSCU Subsidiary Partners With Glia to Streamline Member Communication
[Credit Union Times] Credit union clients of LEVERAGE will soon have access to a new digital platform thanks to a partnership with Glia.
Staffing Your Contact Center for Digital TransformationStaffing Your Contact Center for Digital Transformation
July 14, 2021
Staffing Your Contact Center for Digital TransformationStaffing Your Contact Center for Digital Transformation
[CreditUnions.com] Glia's Rick DeLisi and Ascentra CU’s Lauri Bruggenwirth discuss optimizing your contact center for digital transformation.
LEVERAGE Partners with Glia to Power Digital Member Service for Credit UnionsLEVERAGE Partners with Glia to Power Digital Member Service for Credit Unions
July 13, 2021
LEVERAGE Partners with Glia to Power Digital Member Service for Credit UnionsLEVERAGE Partners with Glia to Power Digital Member Service for Credit Unions
Company adds Glia platform to comprehensive suite of innovative solutions and services.
Glia and Tyfone Partner to Help Institutions Embrace Digital Customer ServiceGlia and Tyfone Partner to Help Institutions Embrace Digital Customer Service
July 8, 2021
Glia and Tyfone Partner to Help Institutions Embrace Digital Customer ServiceGlia and Tyfone Partner to Help Institutions Embrace Digital Customer Service
Modernizing customer service allows banks and credit unions to build loyalty, boost efficiencies.
Glia and Posh Team Up to Transform TwinStar's Member Service ExperienceGlia and Posh Team Up to Transform TwinStar's Member Service Experience
July 7, 2021
[CU Broadcast] #2617: Glia and Posh Team Up to Transform TwinStar's Member Service Experience[CU Broadcast] #2617: Glia and Posh Team Up to Transform TwinStar's Member Service Experience
Mike Lawson interview with execs from TwinStar CU, Posh, & Glia about deploying a member chat experience with automated & live-person support.
Closing the Satisfaction GapClosing the Satisfaction Gap
June 15, 2021
Closing the Satisfaction GapClosing the Satisfaction Gap
[CU Management] Unitus CU shares how they partnered with Glia to enable them to leverage the human touch within their digital channels.
The Compelling Case for Digital Customer ServiceThe Compelling Case for Digital Customer Service
June 9, 2021
The Compelling Case for Digital Customer ServiceThe Compelling Case for Digital Customer Service
[NCR's Accelerate magazine] Dan Michaeli explains why DCS is the glue that makes digital transformation work
Active.Ai and Glia Partner to Enhance Customer Experiences Through Conversational AIActive.Ai and Glia Partner to Enhance Customer Experiences Through Conversational AI
June 9, 2021
Active.Ai and Glia Partner to Enhance Customer Experiences Through Conversational AIActive.Ai and Glia Partner to Enhance Customer Experiences Through Conversational AI
[EIN Presswire] The partnership enables FIs to meet customers in the digital domain and support them through conversational AI
Posh and Glia Partner to Transform TwinStar Credit Union’s Member ServicePosh and Glia Partner to Transform TwinStar Credit Union’s Member Service
June 8, 2021
Posh and Glia Partner to Transform TwinStar Credit Union’s Member ServicePosh and Glia Partner to Transform TwinStar Credit Union’s Member Service
TwinStar Credit Union to deploy member chat experience with automated and live-person support.
Puttin' On the RitzPuttin' On the Ritz
May 26, 2021
Puttin' On the RitzPuttin' On the Ritz
[BAI] Banks counting on customer service as a competitive edge must refine their digital delivery. Dan Michaeli discusses why DCS is imperative.
MAP Partners with Glia to Strengthen Digital Member Service for Credit UnionsMAP Partners with Glia to Strengthen Digital Member Service for Credit Unions
May 25, 2021
MAP Partners with Glia to Strengthen Digital Member Service for Credit UnionsMAP Partners with Glia to Strengthen Digital Member Service for Credit Unions
Glia + MAP | CUSO to offer Digital Member Service platform to credit union clients
Glia Partners with MAP to Boost Digital Member Engagement at Credit UnionsGlia Partners with MAP to Boost Digital Member Engagement at Credit Unions
May 25, 2021
Glia Partners with MAP to Boost Digital Member Engagement at Credit UnionsGlia Partners with MAP to Boost Digital Member Engagement at Credit Unions
[Finovate] Highlights the MAP partnership along with Glia’s recent accomplishments in delivering digital member service to credit unions.
It’s Time to Evolve: The Journey From Contact Center to Engagement CenterIt’s Time to Evolve: The Journey From Contact Center to Engagement Center
May 8, 2021
It’s Time to Evolve: The Journey From Contact Center to Engagement CenterIt’s Time to Evolve: The Journey From Contact Center to Engagement Center
[Branch Business News] Steve Kaish discusses how financial institution contact centers can digitally transform to meet rising customer expectations.
The Future of Video BankingThe Future of Video Banking
April 13, 2021
The Future of Video BankingThe Future of Video Banking
[The Financial Brand] Boosted by Covid, video banking is coming into its own, especially for more complex interactions...
Engaging Clients in the Financial Advice JourneyEngaging Clients in the Financial Advice Journey
April 9, 2021
Engaging Clients in the Financial Advice JourneyEngaging Clients in the Financial Advice Journey
[Wealth Adviser] intelliflo sees a 10-fold increase in use of Glia video in 2020. Learn how technology has helped advisors stay connected.
Enhancing Wealth Management With Refinitiv Wealth ConnectEnhancing Wealth Management With Refinitiv Wealth Connect
March 25, 2021
Enhancing Wealth Management With Refinitiv Wealth ConnectEnhancing Wealth Management With Refinitiv Wealth Connect
Refinitiv partners with Glia to launch Refinitiv Wealth Connect to enhance investor-advisor collaboration in the wealth management industry.
2021: The Year of Digital Customer Service2021: The Year of Digital Customer Service
March 12, 2021
2021: The Year of Digital Customer Service2021: The Year of Digital Customer Service
[Transaction Directory] Financial institutions must prioritize DCS to better serve customers & create a more personalized, seamless experience
Abe.ai and Glia Announce Digital Banking PartnershipAbe.ai and Glia Announce Digital Banking Partnership
March 11, 2021
Abe.ai and Glia Announce Digital Banking PartnershipAbe.ai and Glia Announce Digital Banking Partnership
Collaboration Provides Financial Institutions Seamless Integration of Virtual Financial Assistant and Digital Customer Service
2021 brings big hiring plans for Estonia’s next tech giant2021 brings big hiring plans for Estonia’s next tech giant
March 9, 2021
2021 brings big hiring plans for Estonia’s next tech giant2021 brings big hiring plans for Estonia’s next tech giant
[MeetFrank] Glia is poised to join the ranks of Estonia’s greats and do for businesses what Skype did for personal communication
Rick DeLisi Joins Glia as Lead Research Analyst for Digital Customer ServiceRick DeLisi Joins Glia as Lead Research Analyst for Digital Customer Service
February 11, 2021
Rick DeLisi Joins Glia as Lead Research Analyst for Digital Customer ServiceRick DeLisi Joins Glia as Lead Research Analyst for Digital Customer Service
Customer Service thought leader joins company on heels of $78 million Series C funding round, year of substantial growth and momentum
SalesTechStar Interview with Dan Michaeli, Co-founder and CEO at GliaSalesTechStar Interview with Dan Michaeli, Co-founder and CEO at Glia
February 4, 2021
SalesTechStar Interview with Dan Michaeli, Co-founder and CEO at GliaSalesTechStar Interview with Dan Michaeli, Co-founder and CEO at Glia
Dan discusses the growing demand for comprehensive Digital Customer Service with SalesTech Star.
Newgen Partners with U.S.-based Glia to Enhance Banking ProcessesNewgen Partners with U.S.-based Glia to Enhance Banking Processes
February 2, 2021
Newgen Partners with U.S.-based Glia to Enhance Banking ProcessesNewgen Partners with U.S.-based Glia to Enhance Banking Processes
Partnership to help banks further streamline account opening, lending processes for a digital-first customer experience
BCU Selects Glia’s Digital Member Service PlatformBCU Selects Glia’s Digital Member Service Platform
January 20, 2021
BCU Selects Glia’s Digital Member Service PlatformBCU Selects Glia’s Digital Member Service Platform
$4.2 billion-asset credit union selects comprehensive communications & collaboration platform to modernize member service

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