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2021: The Year of Digital Customer Service2021: The Year of Digital Customer Service
March 12, 2021
2021: The Year of Digital Customer Service2021: The Year of Digital Customer Service
[Transaction Directory] Financial institutions must prioritize DCS to better serve customers & create a more personalized, seamless experience
Abe.ai and Glia Announce Digital Banking PartnershipAbe.ai and Glia Announce Digital Banking Partnership
March 11, 2021
Abe.ai and Glia Announce Digital Banking PartnershipAbe.ai and Glia Announce Digital Banking Partnership
Collaboration Provides Financial Institutions Seamless Integration of Virtual Financial Assistant and Digital Customer Service
2021 brings big hiring plans for Estonia’s next tech giant2021 brings big hiring plans for Estonia’s next tech giant
March 9, 2021
2021 brings big hiring plans for Estonia’s next tech giant2021 brings big hiring plans for Estonia’s next tech giant
[MeetFrank] Glia is poised to join the ranks of Estonia’s greats and do for businesses what Skype did for personal communication
Rick DeLisi Joins Glia as Lead Research Analyst for Digital Customer ServiceRick DeLisi Joins Glia as Lead Research Analyst for Digital Customer Service
February 11, 2021
Rick DeLisi Joins Glia as Lead Research Analyst for Digital Customer ServiceRick DeLisi Joins Glia as Lead Research Analyst for Digital Customer Service
Customer Service thought leader joins company on heels of $78 million Series C funding round, year of substantial growth and momentum
SalesTechStar Interview with Dan Michaeli, Co-founder and CEO at GliaSalesTechStar Interview with Dan Michaeli, Co-founder and CEO at Glia
February 4, 2021
SalesTechStar Interview with Dan Michaeli, Co-founder and CEO at GliaSalesTechStar Interview with Dan Michaeli, Co-founder and CEO at Glia
Dan discusses the growing demand for comprehensive Digital Customer Service with SalesTech Star.
Newgen Partners with U.S.-based Glia to Enhance Banking ProcessesNewgen Partners with U.S.-based Glia to Enhance Banking Processes
February 2, 2021
Newgen Partners with U.S.-based Glia to Enhance Banking ProcessesNewgen Partners with U.S.-based Glia to Enhance Banking Processes
Partnership to help banks further streamline account opening, lending processes for a digital-first customer experience
BCU Selects Glia’s Digital Member Service PlatformBCU Selects Glia’s Digital Member Service Platform
January 20, 2021
BCU Selects Glia’s Digital Member Service PlatformBCU Selects Glia’s Digital Member Service Platform
$4.2 billion-asset credit union selects comprehensive communications & collaboration platform to modernize member service
[AlleyWatch] Glia Raises Another $78M for its Interactive Digital Customer Service Platform[AlleyWatch] Glia Raises Another $78M for its Interactive Digital Customer Service Platform
January 14, 2021
[AlleyWatch] Glia Raises Another $78M for its Interactive Digital Customer Service Platform[AlleyWatch] Glia Raises Another $78M for its Interactive Digital Customer Service Platform
AlleyWatch talks with Glia CEO, Dan Michaeli, about its recent funding round and much more...
[Wall Street Journal] Digital Customer Service Business Glia Lands $78 Million of New Funding[Wall Street Journal] Digital Customer Service Business Glia Lands $78 Million of New Funding
January 7, 2021
[Wall Street Journal] Digital Customer Service Business Glia Lands $78 Million of New Funding[Wall Street Journal] Digital Customer Service Business Glia Lands $78 Million of New Funding
The latest investment round brings total outside backing to $107 million and lets Glia keep expanding after a busy year of growth
Glia Raises $78 Million in Series C Funding Led by Insight Partners as Demand for Digital Customer Service AcceleratesGlia Raises $78 Million in Series C Funding Led by Insight Partners as Demand for Digital Customer Service Accelerates
January 7, 2021
Glia Raises $78 Million in Series C Funding Led by Insight Partners as Demand for Digital Customer Service AcceleratesGlia Raises $78 Million in Series C Funding Led by Insight Partners as Demand for Digital Customer Service Accelerates
Company’s total fundraising surpasses $100 million as market goes mainstream
[Business Insider - (requires a login)] 16 customer relationship management firms taking on Salesforce and Microsoft that experts say to watch in 2021[Business Insider - (requires a login)] 16 customer relationship management firms taking on Salesforce and Microsoft that experts say to watch in 2021
December 29, 2020
[Business Insider - (requires a login)] 16 customer relationship management firms taking on Salesforce and Microsoft that experts say to watch in 2021[Business Insider - (requires a login)] 16 customer relationship management firms taking on Salesforce and Microsoft that experts say to watch in 2021
Business Insider asked VCs and analysts to name firms competing with behemoths like Salesforce and Microsoft — Glia is among the 16 they recommended
Holiday IT Wish List for 2021Holiday IT Wish List for 2021
December 23, 2020
[Finopotamus] Holiday IT Wish List for 2021[Finopotamus] Holiday IT Wish List for 2021
Dan Michaeli + Jeffery Staw, chief innovation office, Open Technology Solutions, and others share their holiday IT wishlist with Finopotamus
Interface & Glia Partner to Transform Call Center Experience for Financial InstitutionsInterface & Glia Partner to Transform Call Center Experience for Financial Institutions
December 22, 2020
Interface & Glia Partner to Transform Call Center Experience for Financial InstitutionsInterface & Glia Partner to Transform Call Center Experience for Financial Institutions
Interface, a leading Intelligent Virtual Assistant(IVA) provider for financial institutions, announced a strategic partnership with Glia
2020 GonzoBanker Awards2020 GonzoBanker Awards
December 22, 2020
2020 GonzoBanker Awards2020 GonzoBanker Awards
Glia was listed as a Technology of the Year winner in the 2020 GonzoBanker awards.
[PRweb] FTSI Partners with Glia to Provide Digital-First Customer Service Technology to Community Financial Institutions[PRweb] FTSI Partners with Glia to Provide Digital-First Customer Service Technology to Community Financial Institutions
December 17, 2020
[PRweb] FTSI Partners with Glia to Provide Digital-First Customer Service Technology to Community Financial Institutions[PRweb] FTSI Partners with Glia to Provide Digital-First Customer Service Technology to Community Financial Institutions
Glia’s Digital Customer Service Technology to Complement FTSI’s Branch & Digital Transformation Solutions
[Bank Director] Three Reasons to Prioritize Digital Customer Service[Bank Director] Three Reasons to Prioritize Digital Customer Service
December 12, 2020
[Bank Director] Three Reasons to Prioritize Digital Customer Service[Bank Director] Three Reasons to Prioritize Digital Customer Service
Forcing customers to leave the digital channel to connect with a service agent via a time-consuming phone experience is detrimental to CSAT
Finn AI and Glia Partner to Enhance Digital Customer Service Across Financial Services with AIFinn AI and Glia Partner to Enhance Digital Customer Service Across Financial Services with AI
December 11, 2020
Finn AI and Glia Partner to Enhance Digital Customer Service Across Financial Services with AIFinn AI and Glia Partner to Enhance Digital Customer Service Across Financial Services with AI
[The Fintech Tmes] Providing Financial Institutions the ability to enhance digital customer/member service through the use of AI-powered Chatbots.
Glia Partners with Cognizant to Deliver Leading Digital Customer Service to Businesses Glia Partners with Cognizant to Deliver Leading Digital Customer Service to Businesses
December 1, 2020
Glia Partners with Cognizant to Deliver Leading Digital Customer Service to Businesses Glia Partners with Cognizant to Deliver Leading Digital Customer Service to Businesses
Communications and collaboration platform allows businesses to provide better, more efficient customer service in the digital world
[BusinessWire] Glia and LitLingo Announce Strategic Partnership to Enhance Compliance Monitoring with Artificial Intelligence for Financial Services[BusinessWire] Glia and LitLingo Announce Strategic Partnership to Enhance Compliance Monitoring with Artificial Intelligence for Financial Services
December 1, 2020
[BusinessWire] Glia and LitLingo Announce Strategic Partnership to Enhance Compliance Monitoring with Artificial Intelligence for Financial Services[BusinessWire] Glia and LitLingo Announce Strategic Partnership to Enhance Compliance Monitoring with Artificial Intelligence for Financial Services
Uses AI models to monitor communications between support agents and financial institution customers to comply with regulations and policies
Finn AI Debuts Chatbot Built for Glia’s Financial Institution ClientsFinn AI Debuts Chatbot Built for Glia’s Financial Institution Clients
November 30, 2020
Finn AI Debuts Chatbot Built for Glia’s Financial Institution ClientsFinn AI Debuts Chatbot Built for Glia’s Financial Institution Clients
Fintechs partner to provide institutions with the ability to enhance digital customer and member service through use of AI
[CU Broadcast]#2332: How IDB Global FCU Averages 6-Second Wait Time for Digital Member Engagements...[CU Broadcast]#2332: How IDB Global FCU Averages 6-Second Wait Time for Digital Member Engagements...
November 30, 2020
[CU Broadcast] #2332: How IDB Global FCU Averages 6-Second Wait Time for Digital Member Engagements...[CU Broadcast] #2332: How IDB Global FCU Averages 6-Second Wait Time for Digital Member Engagements...
Mike Lawson interviews Andrea Argueta, COO of IDB Global, and Dan Michaeli, CEO of Glia, about IDB's Digital Member Service initiatives.
Glia Recognized as a Fastest-Growing Company in North America by the Deloitte 2020 Technology Fast 500 Glia Recognized as a Fastest-Growing Company in North America by the Deloitte 2020 Technology Fast 500
November 18, 2020
Glia Recognized as a Fastest-Growing Company in North America by the Deloitte 2020 Technology Fast 500 Glia Recognized as a Fastest-Growing Company in North America by the Deloitte 2020 Technology Fast 500
Fintech providing comprehensive communications and collaboration platform acknowledged for recent growth
Alacriti and Glia Partner to Strengthen Financial Institutions’ Digital Customer Service for PaymentsAlacriti and Glia Partner to Strengthen Financial Institutions’ Digital Customer Service for Payments
November 10, 2020
Alacriti and Glia Partner to Strengthen Financial Institutions’ Digital Customer Service for PaymentsAlacriti and Glia Partner to Strengthen Financial Institutions’ Digital Customer Service for Payments
Alacriti integrates AI chatbot into Glia's Digital Customer Service Platform
HR Answers: Leveraging AI To Its Full PotentialHR Answers: Leveraging AI To Its Full Potential
November 3, 2020
HR Answers: Leveraging AI To Its Full PotentialHR Answers: Leveraging AI To Its Full Potential
[CUManagement.com] How credit unions are using artificial intelligence coaching for member service representatives
Glia Hosts Inaugural Digital Customer Service Summit Glia Hosts Inaugural Digital Customer Service Summit
September 28, 2020
Glia Hosts Inaugural Digital Customer Service Summit Glia Hosts Inaugural Digital Customer Service Summit
Glia conference provides opportunity for financial institutions to discuss DCS trends and learn best practices for transforming customer service
Glia Selects William Mills Agency for Public RelationsGlia Selects William Mills Agency for Public Relations
September 10, 2020
Glia Selects William Mills Agency for Public RelationsGlia Selects William Mills Agency for Public Relations
[yahoo!finance] The largest independent public relations and marketing firm specializing in the financial industry, has been selected by Glia
Glia Integrates Boost.Ai To Offer AI-Powered Self-Learning Virtual AgentsGlia Integrates Boost.Ai To Offer AI-Powered Self-Learning Virtual Agents
September 8, 2020
Glia Integrates Boost.Ai To Offer AI-Powered Self-Learning Virtual AgentsGlia Integrates Boost.Ai To Offer AI-Powered Self-Learning Virtual Agents
[AiThority]Boost.ai, a global leader in AI for Fortune 1000 companies, announced partnership with Glia, leading provider of Digital Customer Service
Glia and MeridianLink® Partner to Improve Loan Origination with Digital Customer ServiceGlia and MeridianLink® Partner to Improve Loan Origination with Digital Customer Service
August 27, 2020
Glia and MeridianLink® Partner to Improve Loan Origination with Digital Customer ServiceGlia and MeridianLink® Partner to Improve Loan Origination with Digital Customer Service
Communications and collaboration platform enables financial institutions to help customers on-demand in digital channels
From Contact Center To Engagement CenterFrom Contact Center To Engagement Center
August 24, 2020
From Contact Center To Engagement CenterFrom Contact Center To Engagement Center
[BAI.org] By evolving the contact center to an engagement center, companies are able to modernize their customer service.
25 Years Of Innovation And Collaboration25 Years Of Innovation And Collaboration
August 20, 2020
25 Years Of Innovation And Collaboration25 Years Of Innovation And Collaboration
[CreditUnions.com] This National Fintech Day, four credit union suppliers share their perspective on a challenging present and promising future.
Glia Fuses Digital Customer Service with Alkami Online Banking PlatformGlia Fuses Digital Customer Service with Alkami Online Banking Platform
August 6, 2020
Glia Fuses Digital Customer Service with Alkami Online Banking PlatformGlia Fuses Digital Customer Service with Alkami Online Banking Platform
Alkami brings Glia's digital-first customer support platform to clients within an integrated cloud-based product suite
Glia Signs 20 Credit Unions in Four Months for Digital Member ServiceGlia Signs 20 Credit Unions in Four Months for Digital Member Service
July 28, 2020
Glia Signs 20 Credit Unions in Four Months for Digital Member ServiceGlia Signs 20 Credit Unions in Four Months for Digital Member Service
Institutions select comprehensive communications and collaboration platform to evolve member service for a digital-first world
Building Relationships Rooted In Customer NeedsBuilding Relationships Rooted In Customer Needs
July 13, 2020
Building relationships rooted in customer needs Building relationships rooted in customer needs
[BAI.org] Digital-first customers tend to be less expensive to support, and are less price-sensitive and generate more positive word of mouth
Digital Customer Service Predicted To Be A Top Banking PriorityDigital Customer Service Predicted To Be A Top Banking Priority
July 8, 2020
Digital Customer Service Predicted To Be A Top Banking PriorityDigital Customer Service Predicted To Be A Top Banking Priority
[CUInsight]Glia expects assisted digital banking, modernized contact centers and AI coaching for representatives to reinvent user service & support
TwinStar Credit Union Partners with Glia to Set Up Remote Contact CenterTwinStar Credit Union Partners with Glia to Set Up Remote Contact Center
July 1, 2020
TwinStar Credit Union Partners with Glia to Set Up Remote Contact CenterTwinStar Credit Union Partners with Glia to Set Up Remote Contact Center
[nwcua.org] Glia’s digital-first member communication & collaboration platform helped the CU address urgent member needs without missing a beat.
Video Banking In The Bigger Member Services PictureVideo Banking In The Bigger Member Services Picture
June 17, 2020
Video Banking In The Bigger Member Services PictureVideo Banking In The Bigger Member Services Picture
[creditunions.com]Video banking enables personalized, expert service & is a powerful component of a comprehensive strategy to support members online
How Lending Sherpas Can Help SMBs Scale Crisis MountainHow Lending Sherpas Can Help SMBs Scale Crisis Mountain
June 9, 2020
How Lending Sherpas Can Help SMBs Scale Crisis MountainHow Lending Sherpas Can Help SMBs Scale Crisis Mountain
[Forbes] Glia's CEO and Co-Founder, Dan Michaeli, offers tips to help banks become lending Sherpas in the PPP age and beyond.
Glia Named a Gartner Cool Vendor in CRM Customer Service and SupportGlia Named a Gartner Cool Vendor in CRM Customer Service and Support
May 28, 2020
Glia Named a Gartner Cool Vendor in CRM Customer Service and SupportGlia Named a Gartner Cool Vendor in CRM Customer Service and Support
Glia recognized in Cool Vendors research, designed to highlight interesting, new and innovative vendors, products and services.
Glia Delivers New Approach to Digital Customer EngagementGlia Delivers New Approach to Digital Customer Engagement
April 29, 2020
Glia Delivers New Approach to Digital Customer EngagementGlia Delivers New Approach to Digital Customer Engagement
[no jitter] Glia earned recognition as a finalist for the 2020 Best of Enterprise Connect Overall Award.
Glia Recognized in Gartner Report "Market Guide for Digital Customer Service and Support Technologies"Glia Recognized in Gartner Report "Market Guide for Digital Customer Service and Support Technologies"
April 28, 2020
Glia Recognized in Gartner Report "Market Guide for Digital Customer Service and Support Technologies"Glia Recognized in Gartner Report "Market Guide for Digital Customer Service and Support Technologies"
Glia, a leader in enterprise Digital Customer Service solutions, today announced that it has been named in Gartner's recent report.
Phil Sorgen Joins Glia BoardPhil Sorgen Joins Glia Board
March 30, 2020
Phil Sorgen Joins Glia Board Phil Sorgen Joins Glia Board
Microsoft Executive Brings Deep Digital Transformation Expertise to the Leader in Digital Customer Service
5 Voice Assistants to Level Up Your Customer Interactions5 Voice Assistants to Level Up Your Customer Interactions
February 25, 2020
5 Voice Assistants to Level Up Your Customer Interactions from TechTime5 Voice Assistants to Level Up Your Customer Interactions from TechTime
[Tech Times] Glia is one of the featured technologies for the next iteration of voice assistants for websites, applications, and call centers.
AI Takes Center Stage in Best of Enterprise ConnectAI Takes Center Stage in Best of Enterprise Connect
February 12, 2020
AI Takes Center Stage in Best of Enterprise ConnectAI Takes Center Stage in Best of Enterprise Connect
[no jitter] Glia's is one 6 finalists for the Enterprise Connect overall "Best of" award featuring AI management as the basis for innovation.
How Glia Combines Technology with a Human TouchHow Glia Combines Technology with a Human Touch
October 23, 2019
How Glia Combines Technology with a Human TouchHow Glia Combines Technology with a Human Touch
[AWS Startups Blog] Glia currently uses Amazon’s entire stack of services, and has “always been 100% on AWS,” DiPietro says.
Glia's Jordan Christopher Shares Award-Winning Communications Tech Tailor Made for Contact Centers...Glia's Jordan Christopher Shares Award-Winning Communications Tech Tailor Made for Contact Centers...
October 21, 2019
Glia's Jordan Christopher Shares Award-Winning Communications Tech Tailor Made for Contact Centers...Glia's Jordan Christopher Shares Award-Winning Communications Tech Tailor Made for Contact Centers...
[CU Broadcast] Glia SVP discusses emerging financial tech. advancements and Glia's robust communications solution for credit union contact centers.
Glia wins CUNA Councils speed rounds best of show award with Glia PlatformGlia wins CUNA Councils speed rounds best of show award with Glia Platform
October 16, 2019
Glia wins CUNA Councils speed rounds best of show award with Glia PlatformGlia wins CUNA Councils speed rounds best of show award with Glia Platform
Glia was named Best of Show at the CUNA Operations & Member Experience Council and Technology Council Conference Speed Rounds competition.
Glia welcomes Gigzolo to the familyGlia welcomes Gigzolo to the family
September 24, 2019
Glia welcomes Gigzolo to the familyGlia welcomes Gigzolo to the family
Glia, a leading digital customer service platform for financial services companies, today announced that it's welcoming Gigzolo to the family.
GartnerGartner
July 11, 2019
Glia Listed in Gartner Report "The Gartner Customer Service Technology Vendor Guide, 2019"Glia Listed in Gartner Report "The Gartner Customer Service Technology Vendor Guide, 2019"
Glia, a leader in enterprise Digital Customer Service, announced that it has been included in Gartner's recent Customer Service Tech Vendor Guide
Glia (formerly SaleMove) Raises $20M Glia (formerly SaleMove) Raises $20M
March 13, 2019
Glia (formerly SaleMove) Raises $20M in Series B Funding, led by Insight Venture Partners, to Transform How Companies Communicate with CustomersGlia (formerly SaleMove) Raises $20M in Series B Funding, led by Insight Venture Partners, to Transform How Companies Communicate with Customers
Glia (formerly SaleMove), a leading digital customer service platform for financial services companies, today announced that it has raised $20M.
Glia raises $20 million to unify voice, video, and chatbotsGlia raises $20 million to unify voice, video, and chatbots
March 13, 2019
Glia raises $20 million to unify voice, video, and chatbotsGlia raises $20 million to unify voice, video, and chatbots
Glia (formerly SaleMove), announced it raised $20 million in series B funding, led by Insight Venture Partners, bringing its total to $29 million.

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